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Cloud Consultantat CDW Careers (UK)

Job ID: 
10813
Team: 
Information Technology
Post Date: 
23 Jun 2022
Location: 
Peterborough, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Full-time
Travel: 
10%
Security Clearance Required: 
No

Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

 

What you’ll do:

 

  • Configure and maintain a Microsoft Azure landing zone, server and networking environment and any future cloud based platforms
  • Monitor cloud platforms for failures and performance problems
  • Migration of current subscriptions to conform with CDW’s Azure landing zone design
  • Work with internal business units to research, evaluate, test, pilot, document, implement and transition into support teams new Azure based solutions
  • Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements
  • Escalate and work with vendors when required
  • Where required, support, install, maintain, and troubleshoot server, storage and related software for data centre infrastructure
  • Provide technical assistance and co-ordinate with business owners to complete project requirements and act as point of technical escalation and expertise
  • Implement and administer scheduled tasks
  • Identify and escalate service issues accordingly
  • Verify, approve, recommend and deploy changes via the ITIL change management process
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork
  • Proactively maintain and develop technical accreditations, knowledge, skills and experience through vendor contact, industry sources, formalised training and development plan
  • Work with internal IT Consultants to better understand issues and solutions

 

 

 

What you need to succeed:

Must-have:

 

  • At least 5 years’ experience in a similar SLA driven support role
  • Proven customer service skills
  • Proven experience in supporting complex cloud based and on premise infrastructure, delivering projects and associated changes
  • Hands on experience with using Terraform to create and maintain infrastructure on Azure
  • Strong experience working with the Microsoft Azure platform
  • Experienced working within a Landing Zone operating model
  • High Proficiency with Powershell
  • Usage of Github Enterprise and/or other GIT related SCMs
  • Understanding of DevOps mentality, tools and concept
  • Industry recognised qualifications in relevant areas of the Microsoft Azure Platform
  • Solid understanding of server, storage and backup technologies
  • Solid understanding of other Cloud technologies
  • Knowledge of IT security concepts and best practice
  • ITIL Service Operations Framework (Incident, Change, Problem and Major Incident Management)

 

Nice to have:

 

  • Previous experience implementing a landing zone in a "hub-and-spoke" model
  • Good knowledge of Azure virtual networking experience
  • Understanding of GitOps model
  • Understanding of cost saving techniques in Cloud deployment (e.g. Autoscaling groups, storage optimisation, etc)
  • Experience building and maintaining CI/CD pipeline
  • Hands on knowledge of VMware environments – 6.7+
  • Strong team player
  • Good communication skills, verbal and written up to and including C level
  • Punctual and reliable
  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
  • Ability to work under pressure
  • Interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
  • Willingness to travel to CDW UK based sites and data centres and operate outside of core hours as and when required.

 

 

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

 

What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

 

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