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Transformation Change Managerat CDW Careers (UK)

Job ID: 
Information Technology
Post Date: 
05 Jul 2022
London, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


CDW has a mission to become the leading B2B integrated technology solutions provider in the markets that we serve. Enabling, supporting and accelerating our ambitious plans to grow from a £1.35bn business to £5bn by 2025 requires a major programme of transformation; understanding the needs of our customers, partners & coworkers, redefining & optimising our operating models and modernising our business systems.

CDW UK’s Business Transformation team of 20+ coworkers is responsible for driving and accelerating change and transformation across people, process and systems. Its role is to:

  • Provide portfolio management for all change initiatives ensuring they are assessed, prioritised, sequenced and governed to maximise benefit to CDW’s customers and co-workers, supported by robust Change Management
  • Support change initiatives with additional resource and skills, from Project Managers to Business Analysts and technical experts
  • Own some of the major 70+ business-wide initiatives including Robotic Process Automation, ServiceNow implementation, Process Re-engineering, CRM implementation and ERP replacement


The Transformation Management Office (TMO) delivers the Portfolio Management, Project Management and Change Management capabilities to Business Transformation (BT) and the wider business. In this role, you will act as Change Manager within the TMO, driving change and adoption within the organisation. You will focus on all aspects of transformational change, including changes to business processes, systems and technology, job roles and organisation structures. You will create and implement change management strategies and plans that maximise change sustainability and minimise resistance.

You will be responsible for managing your own diary and hours so how any given week ends up looking will be up to you. The job is also very varied but here are some of the things you can expect:

  • Guiding leaders in change management, execution, reporting and benefits
  • Using your experience in delivering change to take others on the journey by providing credible advice and guidance on what short and longer-term change will bring
  • Lead the creation, delivery and management of communications for Business Transformation
  • Leading and managing Business Transformation’s Change Network
  • Conducting assessments for change readiness and developing change management plans in response. This could include identifying key stakeholders and suitable communication channels, identifying and managing anticipated resistance and taking advantage of change champions and change networks
  • Supporting the design and delivery of training programs to embed new ways of working, processes, and initiatives within CDW Ensuring change management is an inherent part of Business Transformation by building strong relationships and integrating change management within Business Transformation initiatives


Must Have:

  • Significant experience in applying change management principles, methodologies and tools in the delivery of business change
  • Experience in delivering transformational change driven by business strategy, working with C-suite stakeholders to embed business mission, vision, and supporting programmes
  • Experience in defining, establishing, and executing change readiness programmes and training activities
  • A solid understanding of how people and teams experience organisational change, and the end-to-end change process
  • Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to stakeholders as well as adapting language and tone to the audience and medium
  • Proven ability to use technology to communicate effectively across a range of formats including presentations, newsletters, intranets, digital signage and email
  • Pride in the quality of your work, setting the standard for those in the team and as a mark of your personal brand in CDW
  • A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines and retaining an eye for detail and quality
  • A passion for technology and its ability to have a positive impact on business


Nice To Have:


  • Prosci accreditation
  • Previous experience in a channel/reseller business
  • Project management experience across both waterfall and agile projects
  • Self-driven, doesn’t require micro management
  • Comfortable in fast-paced environments with occasionally shifting, ambiguous requirements
  • Passionate about both process and technology and the impact they can have on business and our customers
  • Articulate and credible
  • Quality and detail orientated
  • Positive attitude and influence to others
  • Fast learner and able to adapt to new technology and keep abreast of current industry trends and practice
  • Excellent communicator in all forms to key stakeholders
  • Excellent organisation and time management skills
  • Able to achieve potential, stay inspired and motivated
  • Able to drive an individual plan based on business strategy
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