Senior Network Consultantat CDW Careers (UK)

Description

As a Senior Network Consultant, you’ll respond to incidents logged in the Incident Management system and provide end-users with a technical solution within Service Level Agreements. You’ll provide expertise across the following areas: Firewall Management, Incident Diagnostics and Assistance, Log Monitoring and Analysis, Rule base Auditing and Advisory, Device Software Upgrades, Patches and Bug Fixes, Configuration Backup / Restore and Rule base and Network Configuration Change Management.

• Provide a point of technical escalation and expertise.
• Maintain technical accreditations inline within the Cisco platform.
• Escalate and work with vendors when required.
• Setup and complete scheduled tasks when required.
• Escalate potential service issues initially with Networks & Telephony Manager / Service Delivery Manager.
• Escalate potential problem issues with Problem and Incident Management.
• Recommend and deploy changes via the change management process when required.
• Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
• Aid team members as required.
• Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
• Work with Internal IT Engineers to better understand issues and solutions.
• Provide technical assistance to ongoing projects when required.

What You'll Bring

Must-Have

• At least 5 years of experience in a similar SLA driven support role
• Proven Customer service Skills
• Proven experience delivering large transformation projects and complex changes.
• OSI Model Knowledge
• Design Considerations
• Routing & Switching Troubleshooting
• MPLS WAN Support
• Cisco Security Platforms (ASA, FirePower)
• Network & Endpoint Security
• Security Monitoring & Incident Handling
• IDP/IPS configuration and management
• Vulnerability Management
• Identity & Access Management
• Security Operations
• Web Filtering, Malware Analysis, Data Loss Prevention, IDS/IPS, Firewall
• SNMP Monitoring solutions
• Proven Customer service Skills
• Proven experience delivering projects and complex changes
• Knowledge of ITIL processes

Nice to Have

• Cisco Call Manager
• Industry recognised qualifications, ideally CCNP equivalent or higher
• Natural problem solver, getting to the root cause and identifying a long-term fix
• A starter finisher who will wrap up a delivery to be learned/understood up by anyone later

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.