Skip to main content CDW

CDW is committed to employment equality. If you need any adjustments to support your application or to access our facilities, please contact us.

Product Manager – Retail Services Developmentat CDW Careers (UK)

Job ID: 
Post Date: 
29 Jun 2022
London, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Security Clearance Required: 

This job posting is no longer active


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:

  • Develop and improve CDW's Retail Services competencies and transfer knowledge to relevant coworkers
  • Define and maintain a roadmap of future products and enhancements that is aligned with the overall business strategy and vendor roadmaps
  • Continuous gap analysis of CDW’s retail portfolio against competitors and market trends
  • Analyse business case drivers to identify programme risks and to establish action plans that deliver near, mid-, and long-term results to improve business processes related to the management of CDW's Retail Services portfolio
  • Identify vendor partners that can help CDW deliver retail services and develop a standard onboarding plan
  • Collaborate with multiple internal and external teams to ensure the Retail Services processes and systems are operating as designed with regards to application, approval, subscription provisioning/de-commissioning, billing, invoicing, etc
  • Maintain an updated price and SKU list for Retail Services products and services
  • Work with various stakeholders to develop and execute plans that improve the execution of the Retail Services portfolio and document progress
  • Develop and maintain Retail Services reporting to communicate progress and to help govern the relationship with customers, partners, and CDW executive sponsors
  • Responsible for knowledge management, best practices and leading business commerce enablement strategies specific to the Retail Services portfolio
  • Measure effectiveness of all programmes and continuously optimise go-to-market plans for future launches
  • Establish and maintain relationships with the key business and technology stakeholders



What you need to succeed:


  • Solid business knowledge and experience working within the retail services sector
  • Solid business knowledge and experience working with specialised retail vendors
  • Experience working for a Managed Service Provider
  • Experience and awareness of key elements of services including support, monitoring, maintenance and systems management.
  • Awareness of a wide range of technologies and products including categories of Cloud (public, private and hybrid), Storage, Virtualisation, Compute, Networking, Security, Collaboration and Desktop.
  • Familiarity with processes and methodologies for product management:
    • Conceive / take influence and assess market opportunity
    • Concept design
    • Scope and design
    • Manage the process of detailed design with peer experts
    • Validation/analysis/prototype
    • Sales documentation and training
    • Build & QA
    • Sales & Marketing
    • Delivery & Optimisation
  • Strong interpersonal skills with the ability to influence without authority
  • Accustomed to working with both technical & non-technical teams with the ability to understand and articulate technical details and commercial requirements to all audiences
  • Excellent organisational skills including time management and prioritisation
  • Good communication skills, presentation skills and stakeholder management
  • Good analytical ability to understand product performance data and market opportunity data



Nice to have:

  • Naturally curious about, and fluent in, external or internal customer processes and problems, and is obsessed with solving those problems effectively
  • Passionate, particularly about the area of specialist focus
  • Ability to own and execute a process to completion
  • Ability to create and drive an individual plan based on business strategy
  • Ambitious, articulate, credible, pragmatic
  • Quality and detail orientated
  • Positive attitude and influence on others
  • Excellent communicator
  • Commercial aptitude to create appropriate solutions


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


Apply Now
Create Job Alert
Create Job Alerts