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Transition Engineer - Apps & Cloudat CDW Careers (UK)

Job ID: 
Post Date: 
14 Sep 2022
Manchester, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Security Clearance Required: 

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Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:

  • Respond and action work packages logged by Transition and Design
  • Respond and action pre-requisite activities logged by Design and Transition
  • Learn and deploy required internal tools sets in line with Service Design.
  • Work with team members to ensure a managed workload.
  • Provide assistance to Team members and Analysts as required.
  • Escalate potential service issues initially with Team Leader/Service Desk Managers/Service Delivery Managers.
  • Recommend and deploy changes via the change management process when required.
  • Work with consultants to better understand issues and resolutions.
  • Provide technical assistance to on-going projects and the transition of new customers when required


What you need to succeed:


  • At least 3 – 5 years’ experience in similar project roles
  • Proven Customer service Skills
  • Proven experience delivering projects and complex changes.
  • Proven capability in the following technologies – Certification an advantage:

-         Windows Server 2012R2/2016/2019 inc Hyper-V – In depth Knowledge

-         Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication, PKI) – In depth Knowledge

-         Exchange 2013/2016/2019 – Strong Knowledge

-         Microsoft SQL Server Administration – Strong Knowledge

-         Microsoft 365 Administration – Strong Knowledge

-         Microsoft 365/Azure AD Identity Management – In depth Knowledge

-         Cloud based technologies IaaS, PaaS. Either Microsoft Azure or AWS – In depth Knowledge



Nice to have:

  • SCCM – Experience
  • SCVMM – Experience
  • VMware / vSphere 6.5-7.0 – Experience
  • Networking
  • Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification
  • Good communication skills, verbal and written.
  • Punctual and reliable.
  • Positive, enthusiastic and supportive individual.
  • Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary.
  • Ability to work under pressure.
  • Ability to work in a team and to support team members
  • Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
  • Actively seek to improve and grow own skills and knowledge base in appropriate technologies to pass industry standard certifications


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.



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