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Customer Service Representativeat CDW Careers (UK)

Job ID: 
Post Date: 
11 Jan 2022
London, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


The Customer Service Representative Role is a vital function of the CS team. The successful applicant would be expected to proactively work with different departments and individuals including sales people, supply chain, couriers and suppliers. 


What you’ll do:

  • Dealing with Customer Queries until completion
  • Liaising with Sales and Supply Chain to resolve problems
  • Requesting RMAs with Suppliers / Negotiating with Suppliers to return products 
  • Communicating with couriers to ensure deliveries/collections are made
  • Professional Communication  
  • Problem Solving
  • Working to meet required SLA
  • Stock movements
  • Credits to Customer and from Suppliers


What you need to succeed:


  • Excellent ability to multitask
  • Strong planning and organisation
  • Excellent problem solving skills and attention to detail
  • Working in a busy/ high volume environment is essential
  • Call and email handling
  • IT background preferable but not a necessity
  • Proven Customer service skills  
  • Good knowledge of IT platforms, equipment and applications is desirable


Nice to have:

  • Motivated and driven
  • Ability to be proactive with proactive thinking
  • Ability to work on own initiative and in a team
  • Keen eye to detail
  • Positive, enthusiastic and supportive individual
  • Effective communication skills
  • Ability to take ownership of and progress queries to resolution
  • Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner
  • Ability to work under pressure and apply existing knowledge to unknown areas
  • Ability to multitask
  • Ability to work in a team and to support team members
  • Structured troubleshooting skills and inquisitive nature
  • Passionate, professional, with a ‘can-do’ attitude at all times
  • Problem management and Problem solving


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us:  Culture, coworkers, careers.

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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