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Change Analystat CDW Careers (UK)

Job ID: 
Post Date: 
06 Jan 2022
Peterborough, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:

  • Day to day administration of changes and releases, maintaining an accurate record of all related activity
  • Accountable for the review of Change Requests, checking for compliance against defined processes and running the Change Advisory Board (CAB) for progression or rejection of the change
  • Internal process development and improvement to maintain best practices and enable delivery of the required service levels
  • Work closely with internal and external stakeholders to ensure the quality of service and adherence to contractual obligations
  • Create and submit weekly and monthly SLA performance and activity reporting
  • To oversee the creation and submission of Post Implementation Reviews with appropriate follow on actions
  • Identify improvement opportunities to reduce failed and unauthorised changes and attain a high level of successful completion


What you need to succeed:


  • ITIL v4 Foundation certified or demonstrable understanding of Service Management methodologies and best practice (essential)
  • Innovative thinking, in terms of service quality and improvements within the boundaries of CDW’s limits (resource, budgetary, legal etc.)
  • Previously used an ITSM tool and a document repository (e.g. SharePoint)
  • Ability to produce analytical and performance reporting for customer consumption
  • An understanding of all of the Service Delivery departmental operations, systems, processes and structure
  • Previous experience in owning or contributing to key business processes
  • Experience of running, or being present at, a Change Advisory Board meeting


Nice to have:

  • Excellent organisational, analytical and problem solving skills
  • Passionate, professional, with a proactive and a ‘can-do’ attitude at all times
  • Confident in liaising with internal and external customers at all levels on a one-to-one and group basis
  • Perform to high standards whilst working under pressure and to deadlines
  • Good time management skills in order to fulfil workload and meet customer SLA’s
  • Learning Based agility
  • Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.



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