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Police Digital Forensic Supportat CDW Careers (UK)

Job ID: 
10285
Team: 
Engineering
Post Date: 
09 Dec 2021
Location: 
Rugby, United Kingdom
Eligible For Remote Work: 
No
Contract Type: 
Full-time
Travel: 
75%
Security Clearance Required: 
Yes - Must be able to obtain
Security Clearance Level: 
Enhanced Security Check

Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

 

What you’ll do:

  • Performing analyses on hardware, software, and network capabilities
  • Consulting with management and other departments as required
  • Improving system efficiency by consulting with end-users and providing innovative solutions
  • Documenting processes and monitoring system performance metrics
  • Implementing the latest technological advancements and solutions
  • Performing diagnostic tests and troubleshooting
  • Responding to technical support tickets
  • Traveling to clients' offices
  • Installing new hardware, software, and networking systems
  • Diagnosing and troubleshooting hardware, networking, and software issues
  • Dealing with 3rd party software vendors relating to issues raised by the customer
  • Proposing simple and effective solutions
  • Following up with clients
  • Completing support tickets
  • Establishing good relationships with all departments and colleagues

 

What you need to succeed:

Must-have:

  • Knowledge of the latest server, SAN and Networking hardware an advantage.
  • Skilled knowledge of MS Desktop operating systems, VMware and SCCM/MDT software solutions to build, maintain and deploy multiple images.
  • Knowledge of computer software systems, including databases and office applications.
  • Excellent understanding of current IT related hardware and associated consumer items.
  • An understanding of Police environments.
  • Subject to NPPV3 or SC Clearance via Police national Vetting.

 

Nice to have:

  • Exceptional interpersonal and communication skills
  • Ability to work independently
  • Maintaining strong customer relations
  • Excellent diagnostic skills
  • Patience and understanding
  • Using listening skills to understand the needs of the customer before offering them the best possible solution
  • Responding efficiently to customers and creating a positive experience
  • Remaining calm and professional while dealing with customers and providing them with the best solutions to resolve their issues
  • Exceptional manner, customer service skills, active listening skills and communication skills
  • Strong time management skills

 

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

 

What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

 

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