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Outbound Coordinatorat CDW Careers (UK)

Job ID: 
Supply Chain
Post Date: 
25 Nov 2021
Rugby, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:

  • Responsible for the Administration functions on the Pick desk
  • Allocation of picks in accordance to SLA’s
  • Monitor and maintain Pick Desk mailbox within agreed SLA’s
  • Problem resolution and escalation where appropriate
  • Maintain records of issues
  • Monitor and highlight new issues and patterns
  • Review and maintain Outbound processes
  • Complete daily quality checks
  • Assist operationally in any area of the warehouse as required
  • Promote & sustain a high level of service within the Administration teams as well as Internal & External customers
  • Identify and highlight any large/specialist orders to the Transport Co-ordinator so they can be delivered to the correct destination in the most effective and economical manner
  • Identify areas of improvement and inform managers
  • Identify large orders in advance to maintain efficiencies’
  • Continuously implement and follow Company processes and procedures to ensure that a high level of quality and accuracy is maintained at all times. Bring any problems or difficulties experienced with these procedures to the attention of the Team Leader
  • Follow all security procedures of the NDC at all times. Bring any non-conforming actions or observations to the attention of the Team Leader or any security personnel
  • Operate the mechanical Equipment inline with RTITB regulations and CDW policy
  • Apply the NDC regulations regarding storage and product handling.
  • Maintain a comprehensive filing system of all CDW Supplier/Delivery/Pick Notes ensuring that all records are easily accessible
  • In Line with the Business needs, flexibility maybe required on Working hours inc holiday cover
  • Good housekeeping is essential and you will be required to keep the working areas of the business safe and clear of any item/object that hinders a safe working environment
  • To be continuously aware of company Health & Safety Policies, including environmental, and adhere to them at all times


What you need to succeed:


  • Strong Microsoft Office skills, preferably including: Excel, Outlook
  • Strong communication skills
  • Must possess a proactive approach to problem solving at root cause, with a can do attitude
  • Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas
  • Business management skills with a total commitment to the highest levels of customer service by helping managing performance KPIs, reducing waste and delivering measurable targets within the warehouse function
  • Multi-functional team player experienced in all aspects of general warehousing
  • Awareness in investigation and remediation of issues and the failure of processes, the priority being the customer’s expectations
  • Ability to communicate effectively and appropriately
  • Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times


Nice to have:

  • Must be flexible and have a willingness to learn
  • Have a desire for continuous development and self-improvement as well as the team and Department
  • Good customer service focus
  • Team player
  • Good communication skills
  • Good organisational skills
  • Positive 'can do' attitude
  • Professionalism
  • Honest and hardworking
  • Self-Motivated and proactive
  • Ability to motivate others
  • Ability to listen to ideas
  • Attention to detail
  • Proven record of responsibility and a positive work ethic
  • Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly
  • Capable of multi-tasking, efficiently managing time and resources
  • Ability to work to challenging deadlines with a positive approach
  • Fully supporting and selling ideas to co-workers
  • Identifying issues and working with coworkers to overcome them
  • Ability to multitask and demonstrate efficient time and resource management
  • A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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