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Principal Solutions Architectat CDW Careers (UK)

Job ID: 
Post Date: 
19 Nov 2021
London, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:

  • Lead complex, multi-technology engagements that require bridging expertise across a range of disciplines including Hybrid Infrastructure, Cloud and Workspace, Security and Managed Services to ensure the component parts of a solution come together to deliver quick, pragmatic, and cost-effective outcomes to our customers’ business problems
  • Provide agnostic views and opinions to our customers on how technology and the CDW portfolio can assist in delivering business value and outcomes
  • Provide a light Technology Account Manager function to key accounts, acting as a trusted advisor to customers over a long period of time
  • Support the Sales team in breaking into high-value new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility
  • 50% - Act as a principal architect, using a combination of your own depth of expertise as well as the wider team to own complex opportunities, engage with customers and win high value business
  • 20% - Engage with and support your aligned TAM customers, building relationships with technical peers, understanding their organisation, uncovering opportunities, and acting as the gateway into other technical teams in CDW
  • 15% - Support the development of the wider solutions team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations
  • 15% - Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation
  • Customer Opportunities - Work with customers, salespeople and BDMs to qualify opportunities, understand business and technical requirements and design appropriate solutions using the full CDW stack and portfolio whilst maintaining accurate and up to date information in CDW’s CRM system to support sales forecast and pipeline management
  • TAM - Work with and where appropriate on-site at a TAM customer to develop relationships and become a trusted partner of their IT team
  • Documentation - Produce high quality documentation from solution designs and RFP responses to TCO & ROI models, business cases, HLDs and SoWs
  • Upsell - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support
  • Handover – Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service
  • CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly, and relatable way. Differentiating CDW through its productised services, consulting capability and full stack expertise
  • SME Evangelist - Explain and evangelise the features, benefits and technical specifications of your subject matter and adjacent technologies, solutions, and services to internal and external audiences
  • Team Growth – Support the continued growth of the ITA and solutions Team by assisting in recruitment, inductions, training, mentoring, shadowing, peer reviews and by providing feedback
  • Internal Collaboration – Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services, and the wider presales community to draw upon as the need arises. Drive the documentation and adoption of agreed standards and practices within our deployments and work to ensure a high-quality engagement for every customer
  • Go-To-Market Development – Work with the team, the Practice Lead, Head of Technology Solutions, and key stakeholders to continually assess technology trends and our solutions portfolio and supporting the creation, launch, marketing, and ongoing development of new propositions in response
  • Repeatable Solutions – Proactively identify, assess, and own the development of ways to make what we do more repeatable, more profitable, and less risky by building standardised offerings, boilerplate content and packaged services
  • Partner Engagement – Cultivate strong relationships between with CDW’s partner community to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers. Work with partners, the partner management team, and other stakeholders to support and drive strategic growth plans and meet agreed targets
  • Commercial Acumen – The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW’s sales teams in choosing the correct solution to meet budget and expectations.
  • Sales Enablement - Assist CDW Salespeople with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team’s capabilities
  • Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments
  • Management Support: Support the Practice Lead by providing input into team meetings, one-to-ones, appraisals, and assessments as well as providing cover for the Practice Lead where required
  • Accreditation – Attain and maintain the highest level of relevant accreditations for your SME area
  • External Brand – Use social media and other means of effective communication for self-marketing, raising awareness and profile and displaying thought leadership to build your own and CDW’s brand in the market


What you need to succeed:


  • A passion for technology is key and you need to be able to demonstrate a depth of expertise in one of the areas that are core to CDW’s portfolio – Hybrid Infrastructure, Cloud, Workspace and Security. If you have any experience in application modernisation, data platforms, enterprise service management, RPA, or DevOps this would be an advantage but is by no means essential
  • On top of this specialism, you need a broad understanding of technology and its impact on business with an ability to quickly get to grips with new concepts and integrate them into an overall solution
  • Any experience managing small groups such as in virtual teams is a bonus.
  • This is a presales role and so you must have some commercial acumen, ideally with strong experience in a channel presales role for a partner including leveraging partner resources, incentives, and teams during presales engagements
  • This could be in a similar role with another company, as a budget holder or as a BDM but an awareness of the financial implications of design decisions is a must
  • Finally, and most importantly, you should have a track record of getting stuff done whilst managing competing pressures, tight deadlines, and constrained resource. And helping people enjoy the journey along the way
  • Note: Industry certifications are desirable but not essential


Nice to have:

  • Self-driven, doesn’t require micro management.
  • Passionate about technology and the impact it can have on business and our customers
  • Articulate and credible
  • Quality and detail orientated
  • Positive attitude and influence to others
  • Fast learner and able to adapt to new technology and keep abreast of current industry trends and practice
  • Excellent communicator in all forms to key customer stakeholders
  • Excellent organisation and time management skills.
  • Commercial aptitude to specify appropriate solutions.
  • Able to achieve potential, stay inspired and motivated
  • Desire to retain the highest levels of accreditation in the area of specialist focus
  • Able to drive an individual plan based on business strategy


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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