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Cloud Services Coordinatorat CDW Careers (UK)

Job ID: 
Post Date: 
18 Nov 2021
London, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:

  • The primary purpose of the Cloud Services Coordinator is the undertaking of administration and sales support activities within Cloud Services. The Cloud Services Coordinator should take a genuine interest in the services, customers and the business processes and carry out supporting tasks as directed by members of the team
  • Assist Business Development Managers with quotes
  • Process new and change customer orders
  • Submit change requests to the Service Desk
  • Co-ordinate orders with the contracts team
  • Reconcile customer usage with billing data
  • Reconcile supplier billing with customer and department usage
  • Co-ordinate payment for suppliers and vendors
  • Take responsibility for correcting billing discrepancies
  • Raising orders with suppliers and vendors
  • Chasing customers for documentation
  • Chasing Account managers for information and documentation
  • Input into process improvement initiatives
  • Administer and provide ad-hoc reporting
  • Ability to change and prioritise tasks constantly throughout the day/week/month
  • Any other ad-hoc tasks as directed by the Cloud Services Coordination Team Leader


What you need to succeed:


  • Demonstrable understanding on the workings of large accounts
  • Demonstrable basic sales awareness
  • Moderate knowledge of services delivered by CDW
  • Experience on how to interface with vendors
  • Develop positive working relationships with internal and external customers
  • Previous IT Sales/Support experience is desired


Nice to have:

  • Proactive
  • Desire to “do the right thing”
  • Takes Personal Ownership
  • Excellent interpersonal & communication skills
  • Tenacity/persistence
  • Demonstrated attention to detail
  • Natural business acumen and ability to assimilate numbers/financials quickly – commercially minded
  • Competent on Microsoft Word/Excel/Outlook/PowerPoint
  • Self-starter and ability to work on own initiative


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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