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Night Shift Managerat CDW Careers (UK)

Job ID: 
Supply Chain
Post Date: 
19 Oct 2021
Rugby, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:

  • Take responsibility for the safety and security of the CDW Distribution Centre, its assets and coworkers
  • Responsibility of leading and motivating all night shift teams, while ensuring compliance, performance and the delivery of a world-class service to our customer base remain a priority
  • To ensure all Warehouse and Configuration night shift duties are carried out effectively in line with SLA’s
  • Driving communication, engagement and continuous improvement through all departments with a constant focus on reviewing and improving processes
  • Working in co-operation with other shifts and departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication across the entire leadership team
  • To continuously look at development opportunities within the teams for succession planning in line with the company’s vision, providing coaching and mentoring
  • Ensure that the Night Shift is ready for scale, and growth in line with the overall strategy
  • Escalate issues and incidents where required
  • Be able to verbalise and demonstrate thinking behind any decisions made
  • Ensure compliance of company policies and procedures, including ensuring health & safety standards, risk assessments and safe systems of work.
  • Achieving goals & objectives set out in KPIs and SLAs
  • To ensure a smooth transition between Late, Night and Day shifts continues, with passage of information being a priority
  • To ensure the Night Shift team continues to feel a part of the wider Supply Chain team
  • Support CDW’s current strategic plan.
  • Actively support and promote CDW Way
  • A manager with a desire to develop and lead a highly productive team through continuous improvement, innovation and inclusion.
  • Day to day management of the full night shift function, focussing on Administration, accuracy and Leadership across the full team
  • Identify talent and help develop that talent in line with CDW’s strategic plans
  • Business management including KPI’s, waste reduction, target setting and overtime management
  • Ability to take on project work and ad hoc duties as requested
  • Identifying issues and working with co-workers to overcome them.
  • Leading, motivating and development a team including maintaining the company work ethics
  • Performance, appraisals, disciplinary, recruitment and absence management
  • Align behind decisions
  • Maintaining internal and external service levels
  • Health and Safety procedures
  • Being a strong role model who demonstrates high standards of integrity and professionalism


What you need to succeed:


  • Previous experience as a senior operational leader essential
  • Experience leading a Night Shift team advantageous
  • Experience in leadership within a challenging but highly rewarding distribution or technical environment
  • Experienced in fast accurate decision making
  • Experienced in being the senior point of contact for a shift, being responsible for escalations
  • Health & safety experience
  • Continuous improvement experience is advantageous
  • Developing and implementing operational and service improvements
  • Experienced in effectively building relationships with stakeholders at all levels
  • Good Microsoft Office skills
  • Experienced in target setting
  • Overtime/Holiday management
  • Good knowledge of Health and Safety legislation and working practices


Nice to have:

  • You must be highly focused, self-disciplined, have excellent communication skills, be motivated and professional in appearance and presentation
  • A positive and flexible attitude and self-starting ability, with the aptitude to take ownership of projects as required and see them through to completion
  • You should have attention to detail and a passion for customer service
  • Positive outlook, team focussed, sets the right example to others
  • Ensure our Company values are at the core of everything you do: Solutions focused, humble, commercially minded, reliable and growth orientated
  • Have a desire for continuous self-development as well as the team and Department
  • A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner
  • Excellent communication skills
  • Excellent organisational skills
  • Effective judgement, problem-solving and decision-making
  • Energetic
  • Innovative
  • Proven record of responsibility and a positive work ethic
  • Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly
  • Capable of efficiently managing time and resources
  • Ability to work to challenging and ever changing deadlines with a positive approach
  • Ability to demonstrate efficient time and resource management
  • Excellent Analytical skills


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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