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Customer Service Administratorat CDW Careers (UK)

Job ID: 
Post Date: 
25 Mar 2022
London, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 

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Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:

  • Chasing suppliers for credits notes relating to returned items
  • Processing of supplier credit notes received
  • Customer Services Mailbox Management
  • Liaise with suppliers to obtain credit notes for goods returned
  • Liaise with suppliers on queries relating to goods returned
  • Liaise with Account Managers on queries relating to returned goods
  • Liaise with couriers to obtain proof of deliveries for returned goods
  • Liaise with suppliers on credit note queries
  • Liaise with Account Managers on queries relating to returned goods
  • Processing of credit notes received
  • Processing credit note to customers
  • Liaise with suppliers to obtain a returns number for items in stock which are no longer required
  • Creation and Amendment of Delivery Addresses
  • Running daily KPIs
  • Ad-hoc duties as and when required


What you need to succeed:


  • Educated to A-Level/GCSE or equivalent
  • Understanding the importance of business processes and compliance
  • Experienced in dealing with Sales environment
  • Microsoft Office knowledge - Word, Excel and Outlook, Visio
  • Able to identify key deliveries and to prioritise
  • Demonstrated ability to work well under pressure
  • Strong relationship building skills


Nice to have:

  • Good organisational and decision making skills
  • Analytical, with exceptional attention to detail
  • Excellent interpersonal and communication skills, and ability to communicate with accuracy and clarity
  • Passionate, professional, with a ‘can-do’ attitude at all times
  • Must be a team player
  • Reality Based Optimism i.e. perseverance, determination
  • Learning Based agility
  • Self-motivated, disciplined and enthusiastic
  • Highly motivated with ability to work under own initiative, making decisions to benefit CDW
  • Aptitude for understanding and solving problems
  • Ability to work in a rapidly expanding and fast changing environment



Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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