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Hardware Co-Ordinatorat CDW Careers (UK)

Job ID: 
10095
Team: 
Engineering
Post Date: 
16 Sep 2021
Location: 
Peterborough, United Kingdom
Eligible For Remote Work: 
Yes
Contract Type: 
Full-time
Travel: 
No
Security Clearance Required: 
No

Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

What you’ll do:

  • Processing manufacturer claims
  • General ad-hoc administration support for field services including reports
  • To ensure that all emails are progressed in a timely manner and calls updated appropriately at all times
  • To ensure despatch of replacement parts and the purchase of new parts via requisition to the necessary department via buying list and email
  • To register and book in care packs accurately
  • To provide customer reporting for identified key customers
  • To liaise with different departments advising on warranty processes
  • To arrange the return of part/units for repair or credit
  • To effectively liaise with internal departments to ensure that issues are resolved successfully
  • Escalating incidents as necessary to achieve required SLAs
  • To participate in specific projects across the organisation as may reasonably be requested
  • To help the team to hit all KPIs
  • To provide a courteous and professional response to all calls – receiving and logging updates from Kelway engineers, Service Desk, Workshop, Purchasing department, Third Party Suppliers and Customers where appropriate
  • To train new staff
  • To use a combination of initiative, common sense and knowledge to progress calls accurately

 

What you need to succeed:

Must-have:

  • Excellent customer service and customer handling skills
  • Excellent communication and telephone skills
  • Good working knowledge of Microsoft Windows and MS Office products, (eg: MS Word and Excel)
  • Strong time management, multi-tasking and prioritisation skills
  • Ability to work effectively in a team environment
  • Ability to work alone
  • Knowledge of ASP programmes and how they work – (preferred but not essential)
  • Strong attention to detail in all aspects
  • Assertive, methodical, confident, positive and professional manner
  • Strong administration and organisational skills
  • Flexible, co-operative attitude to work and change
  • Good problem solving skills
  • Experienced PC user with good keyboard skills

 

Nice to have:

  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress incidents to resolution even if not in your usual remit
  • Ability to work under pressure
  • Ability to work in a team and to support team members
  • Patience
  • Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner

 

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

 

What you can expect from us: Culture, coworkers, careers.

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

 

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