Support Services Coordinatorat CDW Careers (UK)

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way.  Our empowering leadership makes things happen and inspires their teams to do the same.  From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

The role is responsible for the day-to-day administration and support of the managed services contracts and their sales operations processes. An understanding of contracted services and CDW’s internal systems is fundamental to the role.

The role will involve developing relationships with internal business areas and suppliers. You must be a confident communicator at all levels and work well as part of a team.  Primarily responsible for assisting account managers, BDMs and customers with quote generation, pricing queries and contract on boarding. Attention to detail and familiarity with vendor tools and systems is critical for this role. Working closely within the wider MSSO team and pre-sales, the role will support the management of on-going target metrics related with the attachment of associated services.

The position will report to the MSSO Team Leader, but will have relationships with sales, pre-sales, MSSO, service management and service transition departments.

Key responsibilities

• Quote generation for managed service contracts
• Production of managed services contracts of varying size and complexity
• Following order processes using vendor tools
• Dealing with sub-contractors and 3rd parties
• Liaise with purchasing and contract management teams for ordering of any 3rd party services
• On-going administration of existing contracts
• Maintain, manage and grow spend in targeted renewals
• Liaising with internal departments to confirm vital contract information
• Use of internal tools for account management and order processing (Microsoft Navision, CRM, Great Plains)
• General administration responsibilities to support sales and pre-sales departments
• Establishing and developing peer to peer relationships within key vendors
• Feedback on any operational issues that are preventing the continued growth and improvement of associated services
• Provide feedback and openly embrace the future introduction of any additional vendors or services that are closely associated with existing activity
• Assist with report generation for management, including: Pipeline ,Forecast Contract loss and cause
• Any additional activity as directed by management

Qualifications, Skills & Experience

Must Have:

• Experience working in a commercial environment preferred.
• Strong analytical, and problem-solving skills
• Understanding the importance of accurate reporting
• Strong verbal and written communication skills - must be a confident communicator at all levels.
• Knowledge of internal tools and systems (Navision, Great Plains, CRM Dynamics, Microsoft Office suite).
• Experience of working in Microsoft Excel is desirable
• Consistency and accuracy in data keying with high attention to detail.

Essential Attributes

Highly enthusiastic, approachable and self- motivated to achieve targets, with the ability to prioritise workload effectively. A methodical and accurate approach to the job is critical along with a can-do attitude. As a fundamental member of the team, the role requires willingness for the team to succeed with a big emphasis on developing and improving processes. Attention to detail and the ability to respond to requests swiftly are critical for this role – must be good working under pressure to tight time scales. You must be a strong communicator, able to prioritise and escalate urgent matters in your own workload, across internal departments and via 3rd party suppliers.

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW.  Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. 

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.