Support Coordinatorat CDW Careers (UK)

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way.  Our empowering leadership makes things happen and inspires their teams to do the same.  From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

The role of Support Coordinator is to manage open sales orders and purchase orders for Professional Services engagements and maintain the open order through to completion. This includes amendments to the order, requesting updates on the status of work, preparing client closure report’s and receipting the open order to generate a client invoice.  The role includes other administrative duties such as pulling data to provide financial reports, responding to emails from a shared mailbox, liaising with suppliers and reviewing compliance documentation for IT asset disposition.

Key responsibilities

• Manage open sales & purchase orders, set accurate ETA dates and obtain regular updates on completion status to ensure accurate data is maintained, with the aim to close orders off in an efficient manner.

• Ensure requests to raise purchase orders for 3rd Party Professional Services are completed accurately & within set SLA timeframes.

• Take ownership of sales order & purchase order requests, amendments, or escalations to ensure an accurate and timely resolution with all key stakeholders kept informed of status. 

• Proactive management of the Resource Worksheet by invoicing completed works and setting correct expected receipt dates for department financial reports.

• Preparing & submitting incremental sign off forms & client closure reports

• Complete accurate invoicing for clients

• Reconcile contractor timesheets against open purchase orders and invoices to assist in facilitating accurate and timely payment.

• Manage communications with the Resourcing team, sales account managers and suppliers through a shared mailbox

• Engage with internal and external stakeholders to build strong working relationships.

• Complete compliance checks for ITAD (IT asset disposition) ensuring documentation meets required legal and internal standards.

• Obtain data & prepare financial reports within Power Bi to share with the leadership team.

The above is not an exhaustive list of duties and you will be expected to perform different  tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualifications, Skills & Experience

• Highly organized with strong decision-making skills

• Previous experience in an administrative role

• Strong communication skills Proficient with the use of Microsoft Office products, such as Outlook, Word & Excel

Essential Attributes

• Quality focused with excellent attention to detail

• Able to work with established procedures with moderate supervision

• Results-oriented with a track record of success for achieving and exceeding goals

• to develop and build relationships with a range of stakeholders

• Pro-active with a desire to make a positive impact

• Uses Initiative to complete tasks efficiently

• Methodical & analytically minded

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW.  Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. 

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.