Senior Security and Incident Management Officerat CDW Careers (UK)

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

JOB SUMMARY

As the Senior Security and Incident Management Officer you will be responsible for ensuring the safety and security of the premises, staff, and visitors. You will also oversee a team of security officers, providing guidance, training, and support to ensure operational efficiency and adherence to security protocols and upholding the CDW Way.

We are looking for a highly professional officer to be a part of a growing team, to provide physical security for the CDW National Distribution centre (NDC), with some people-facing duties during business hours and CCTV monitoring for multiple CDW sites. This role will include various ‘incident management’ responsibilities, working closely with third party key holding and monitoring partners to ensure alarm activations are responded to quickly, investigated and appropriate actions are taken, including liaising with the police if the need arises. The goal is to detect, deter, observe and report.

• ID checks on all visitors

• CCTV monitoring and investigation

• Control room duties to include alarm, access and detection system monitoring

• Liaising with keyholders and monitoring providers

• Regular Patrols

• Incident management (including Security, fire & facilities)

• Liaising with NDC teams regarding collections and deliveries

• Booking in and out of delivery vehicles

• Searches of individuals entering/exiting the operational area

• Observe and report any suspicious activities

• Provide feedback to onsite leadership about security and facilities

• Administer First aid where required

• Some Reception duties during business hours

The successful candidate will be subject to the following security checks due to the nature of the customers we serve:

• DBS – Criminal records check

• BPSS – Baseline personnel security standard

• NSV – National security vetting

Knowledge & Experience

Any of the below would be an advantage but not essential

• Experience in a customer facing reception/security role

• Gatehouse duties experience

• Experience working various shift patterns

• Lone working experience

• Knowledge of various security setups

• CCTV monitoring and investigation experience

• SIA licensed

• SC cleared

• Experience in maintaining various logs

Personal Attributes

• Computer/IT literate

• Must be able to maintain a professional, positive attitude towards all staff, contractors and visitors

• Smart and presentable

• Articulate, with excellent written and verbal communication skills

• Calm and confident under pressure

• Strong time management skills

• Highly vigilant and assertive

• Able to multitask

• Capable of following complex instructions

• Willing to cover additional shifts where required

• Able to work as part of a team, but very often independently

• Integrity, honesty and professionalism

• Thorough, with good attention to detail

• Alertness, observant and diligent

• Knows how to lead and follow depending on situation

• Passionate about the security and safety of people and property.

ABOUT CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.