Microsoft Programmes & Incentives Specialistat CDW Careers (UK)

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape.

JOB SUMMARY

The Microsoft Programme & Incentives Specialist is a critical function of the Microsoft Practice, responsible for the delivery and management of Microsoft operational programmes and maximising the programmatic benefits of the Microsoft business at CDW.  The role will work alongside other members of the Microsoft Practice to deliver high quality Microsoft programme operations and a superior customer experience, including owning specific programme delivery and ensuring consistent execution.  The role will build meaningful relationships across internal teams to collaborate across departments and provide programmatic excellence for the partnership.

The primary objectives of this role are:

• To deliver exceptional operational management and efficiency across Microsoft funding and investment programmes as a subject matter expert

• Be responsible for executing Microsoft Practice operational processes from qualification, through to submission and claiming to ensure maximum utilisation of available investment

• To stay up to date on programmatic changes throughout the Microsoft fiscal year and updating processes and procedures, working with the Operations Lead to continuously improve and build out new processes for profit generating programmes

• To track and proactively review incentives and funding from Microsoft, including capturing any discrepancies and errors that may arise.  Ensuring we are obtaining all potential and expected funds.

• To drive YoY growth of Microsoft programmatic back end incomes e.g. rebates, incentives etc

KEY RESPONSIBILITIES

• Act as a central point for collecting documentation and reporting, providing visibility across departments including status of programme claims, ownership and accountability, through to receipt of funds

• Execute and drive revenue and profit growth alongside key stakeholders to ensure consistency across CDW sales segments aligned to the Microsoft partnership metrics and relevant performance indicators

• Collaborate across the Microsoft Practice to develop and execute new funding and programmatic strategies that provide an optimal customer journey, and drive CDW’s professional and managed services portfolio including back-end operations to retain and grow customer base

• Develop trusted partnerships across the business to provide a platform for operational efficiencies and improvements that offer a consistent experience to customers and internal stakeholders

• Be a subject matter expert on Microsoft programmes, acting as a resource for sales to support with programme qualification and utilisation at the deal level

• Engage regularly with US, Canadian and other international counterparts to identify new opportunities for growth, strategic initiatives and increased utilisation of partner programmes

• Continue to evolve the programmatic operations in line with market trends to ensure relevance and forward thinking

• Manage Microsoft co-sell referrals and outbound deal sharing in line with pipeline and opportunity reporting from sales and the Microsoft Practice team.

• Monitor programme effectiveness to aid in decision making and planning, managing the implementation and seeking ways to maximise gross profit opportunities

• Build strong relationships with Microsoft operational and sales employees, keeping CDW top of mind and enhancing the CDW brand as a trusted advisor for Microsoft programme utilisation

• Competitive research and analysis to optimize our offerings and competitive strategy

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Ability to communicate effectively both orally and written, using a variety of styles and techniques appropriate to the audience

• Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business, while meeting deadlines

• Proven experience and success delivering operational efficiency, managing programmes, with strong attention to detail and accuracy

• Experience managing complex and multi-stage funding claims processes, including identifying discrepancies and following submissions through to receipt of funds

• Understanding of Microsoft programmes and operations e.g. AMM, ECIF, Microsoft Commerce Incentives and Co-Op preferred etc

• Demonstrable track record of composing materials such as detailed reports, manuals, presentations and documentation for internal and external use

• Experience in contributing to departmental brand and engaging with multiple internal business units, building relationships and creatively solving problems

• Ability to work in a fast-paced environment, multi-tasking and maintaining organisation across multiple priorities

ESSENTIAL ATTRIBUTES

• Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships.

• Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs

• Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers, senior leaders, and cross-functional audiences

• High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market

• Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development – always seeking to personally develop as an individual

CUSTOMER FOCUS AND WAYS OF WORKING

• Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. 

• Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.   

• Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.

• Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:

  • Protect all information assets from unauthorised access, disclosure, modification, destruction & interference

  • Treat the security of all information assets according to their designated information security classification

  • Ensure that they only access information assets that they are authorised to do so.

  • Adhere to the procedure for reporting any security weakness or event

  • Commit to, and participate in, personal development of information security awareness & knowledge

• Comply with all laws and contractual obligations regarding the protection of data

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.