eCommerce Integration Engineerat CDW Careers (UK)

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

ABOUT CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape.

JOB SUMMARY

The Digital Integration Specialist handles onboarding customers for our digital integration services, collaborating with clients and their Account Management team. This role also includes both proactive and reactive support to maintain smooth departmental operations.

KEY RESPONSIBILITIES

Digital Integration Project Engagement

• Partner with the eCommerce Solutions Specialst to manage qualified customer integration candidates from initial consultation through to live deployment.

• Ensure that all tasks in onboarding process are completed in a timely and accurate manner, including requirements definition, test system configuration, testing and live system enablement.

• Provision of go-live “hyper care” support for new customer integrations until a business-as-usual state is achieved.

Customer Support

• Second line support lead for all support enquiries, liaising with team members, Navision (ERP) support and the developers were required to resolve any issues.

• Analyse performance and behaviour within existing customers to identify opportunities to reduce errors and failures in the integration process.

General Tasks

• Collating and documenting feedback from customers & co-workers to drive future systems development.

• Participation in testing and documentation of system updates and major releases to ensure timely delivery.

• Providing cover for other team members as required by the business or for periods of absence.

Knowledge & Experience

Essential

• Familiarity with commonly used document formats (e.g. cXML/JSON), APIs and authentication methodologies (e.g. Basic Authentication/OAUTH2).

• Knowledge of transactional and business processes.

Desirable

• A detailed understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only).

• Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc.

• A detailed understanding of buyer/supplier integration technologies including punchout and EDI.

• Exposure to service management systems, especially ServiceNow.

ESSENTIAL ATTRIBUTES

• Passionate about technology and the impact it can have on business and our customers

• Quality and detail orientated

• Positive attitude and influence to others

• Fast learner and able to adapt to new technology and keep abreast of current industry trends and practice

• Excellent organisation and time management skills.

• Able to achieve potential, stay inspired and motivated

CUSTOMER FOCUS AND WAYS OF WORKING

• Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. 

• Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.   

• Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.

• Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:

• Protect all information assets from unauthorised access, disclosure, modification, destruction & interference

• Treat the security of all information assets according to their designated information security classification

• Ensure that they only access information assets that they are authorised to do so.

• Adhere to the procedure for reporting any security weakness or event

• Commit to, and participate in, personal development of information security awareness & knowledge

• Comply with all laws and contractual obligations regarding the protection of data

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.