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Configuration Team Leaderat CDW Careers (UK)

Job ID: 
R24_00001436
Team: 
Delivery Engineering
Post Date: 
05 Jul 2024
Location: 
Rugby, United Kingdom
Eligible For Remote Work: 
Security Clearance Required: 
No

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way.  Our empowering leadership makes things happen and inspires their teams to do the same.  From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

A Configuration Team Leader at CDW UK is responsible for leading, driving, developing and supporting a team of skilled technicians, within a fast paced, highly dynamic environment. High standards are required to ensure our products are received by our customers’ right first time, on time. Team leaders will be accountable for ensuring processes are followed, reviewed, improved and amended where possible. Working alongside the team to drive results, engage and motivate, and support and develop a team of highly professional Technicians.

Key responsibilities

  • To lead and drive a team of skilled technicians, responsible for the motivation and morale of that team
  • Leading from the front, working alongside Technicians to show best practice and champion organised and efficient working
  • Support the allocation of workload, ensuring Co-ordinators are always aware of priorities and urgent requirements
  • Help with Scheduling project work to ensure correct expectations are set and timescales are met
  • Ensuring housekeeping standards are kept to a high level at all times
  • Responsible for ensuring a team within the Configuration centre is at all times working in a cost effective and efficient manner
  • Helping to ensure accurate and efficient processes are created and followed
  • Ensuring that the Department and Team are continuously developed and promoted in line with the company’s vision for the future
  • Working closely with other NDC Team leaders to help ensure all required items and orders enter and exit the department in full and efficiently
  • Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas
  • Investigation and remediation of issues and process failures, the priority being customer expectations
  • Identifying skills gaps and reporting them to the Config Supervisor and training team, working to ensure gaps are filled and training is completed and signed off according to the defined processes
  • Some Quality checking of configuration orders
  • 1 to 1 meetings with technicians
  • Annual performance plans with technicians

Qualifications, Skills & Experience

  • Previous experience leading a team
  • Strong Microsoft Office skills, preferably including: Excel, Outlook and Word
  • Strong written and verbal communication skills
  • Customer and sales facing with the ability to communicate effectively and appropriately with both
  • Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times
  • Experience with assuring quality standards are met at all times
  • An understanding of how the department affects other CDW departments and customers

Essential Attributes

  • Excellent organisational and communication skills
  • Must have a strong work ethic and show commitment to CDW
  • Motivational, an ability to get the best from the team even during high volume periods
  • Professional
  • Honest and hardworking
  • Self-Motivated and proactive
  • Excellent attention to detail
  • Proven record of reliability, responsibility and a solid work ethic
  • Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors
  • Capable of multi tasking, efficiently managing time and resources
  • Ability to work to challenging deadlines
  • Have a desire for continuous development and improvement of self, team and Department
  • A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner
  • Must posses a proactive approach to problem solving at root cause, with a can do attitude
  • Multi-functional team player experienced in all aspects of general team work
  • A good understanding of CDW as a business and its goals and visions for the future

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW.  Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. 

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
 

WORKING HOURS: 13:45 - 22:15, MON TO FRI

ALLOWANCE: Late shift allowances of £1,144 per annum paid in 12 equal monthly instalments.

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