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Software Developer (Service Now)at CDW Careers (UK)

Job ID: 
Business Development
Post Date: 
17 Jul 2024
Peterborough, United Kingdom
Eligible For Remote Work: 
Security Clearance Required: 

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Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fuelled by our deep expertise and are grounded in the CDW Way.  Our empowering leadership makes things happen and inspires their teams to do the same.  From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

The Software Developer (ServiceNow) implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs.

The Software Developer (ServiceNow) will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the core  ServiceNow Products (ITSM, ITBM, ITOM,HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these. An understanding how the ITIL framework can be leveraged to create best practices for the customer is a nice to have.

The role will also require support and development for existing CDW ITSM tooling where required and until these are retired and replaced by Service Now. There is also a requirement for limited on-call for support of existing and Service Now ITSM tooling as part of an on-call rota.

Key responsibilities

As a Developer specializing in ServiceNow with a strong understanding of SAAS, your primary goal is to contribute to the design, development, and maintenance of innovative and efficient solutions within the ServiceNow platform. Your role involves leveraging expertise in ServiceNow development, SAAS applications, and a range of technical skills to enhance and optimize digital workflows. Key responsibilities include:

Custom Application Development:

  • With the direction of the Snr Software developer and Solution Architect, design, develop, and implement custom applications within the ServiceNow platform, ensuring they align with business requirements and enhance overall workflow efficiency.
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team

Integration Pipelines:

  • Implement and manage integration pipelines, ensuring seamless connectivity between ServiceNow and other systems. Leverage traditional API integrations to enhance data exchange capabilities.

Technical Documentation:

  • Create comprehensive technical documentation for developed solutions, ensuring clarity for both development and operational teams.
  • Work in a Scrum-based, Agile development process that is efficient on documentation and meetings and heavy on coding.

Collaboration with Cross-functional Teams:

  • Collaborate effectively with cross-functional teams, including business analysts, architects, and QA testers, to ensure the successful implementation and deployment of ServiceNow solutions.
  • Provide mentorship and system led expert guidance to other members of the team.

Problem Resolution:

  • Troubleshoot and resolve technical issues promptly, ensuring the continuous functionality and reliability of ServiceNow and existing ITSM applications.
  • Be responsible for updating, maintaining and communication impact of HI Tickets resolution on ServiceNow.

Continuous Learning:

  • Stay updated on the latest ServiceNow features, industry best practices, and emerging technologies, ensuring the application of the most relevant and effective solutions.
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.

Qualifications, Skills & Experience Management Responsibilities

  • Experience with working on ServiceNow platform or a recognised  industry ITSM software. Experience with Ivanti ISM
  • ServiceNow Certified System Administrator (CSA)
  • Proven experience in one additional product lines outside of ITSM
  • Service Certified Application Developer (CAD) preferred
  • Knowledge of ITIL; Foundation level preferred
  • Experience implementing Software using the Agile/Scrum methodology

Essential Attributes

  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Experience with DevOps, Asana and CloudBlue.
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience with a Managed Service environment

This role requires a skilled ServiceNow Developer who is eager to learn and contribute to the wider ServiceNow Strategy for CDW UK.

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW.  Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. 

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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