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Engineer II, Managed Servicesat CDW Careers (UK)

Job ID: 
Delivery Engineering
Post Date: 
09 Jul 2024
Bangalore, India
Eligible For Remote Work: 
Security Clearance Required: 


Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Sr Network Engineer Level II

An Engineer II/III operates within standard operating procedures (SOP) and reacts to client outages
with the appropriate level of urgency. An Engineer II/III applies critical thinking skills to troubleshoot
and provide problem determination and resolution for incidents with undocumented resolution
procedures. An Engineer II/III performs technical work as defined in tickets assigned to a technology
queue, and owns all incidents (excluding Severity 1) until resolved, engaging other engineers as
necessary. An Engineer II/III establishes his/her own work priorities based on existing guidelines, and
reviews his/her own work for completeness and accuracy. An Engineer II/III is responsible for
mentoring other engineers as appropriate. An Engineer II/III creates and edits training manuals and
technical procedures, and is responsible for self-training, which includes reading technical journals or
other materials to learn about personally relevant technologies in accordance with his/her individual
development plan. An Engineer II/III is expected to immerse him/herself in technical knowledge. An
Engineer II/III has demonstrated complex problem solving, inductive reasoning, critical thinking, and
problem sensitivity.


-4-6 years of experience.
- Bachelor’s degree in Telecommunications, Computer Science, Engineering, or related
discipline, or an equivalent combination of education and experiences.
- Experience in planning, deployment, and operational support of advanced technologies and

Skills and Competencies:
-Passion for technology demonstrated by success in a technical field, technology-related
internships, or by technology-focused, extra-curricular activities.
- Demonstrated complex problem solving, inductive reasoning, critical thinking, and problem
sensitivity at work and in personal circumstances.
- Strong work ethic demonstrated by a successful work track record.
- Strong technical aptitude demonstrated by successful completion of technical certifications,
individual mastery of technical topics, or by success in technology-related internships.
- Drive for success demonstrated by consistent high achievement in personal and academic
- Ability to effectively communicate with clients and end users.

Preferred Qualifications:
• Working knowledge in a number of the following technology areas:
• Hardware:
o Meraki and CraddlePoint Solutions
o Switches – Cisco IOS and Nexus platforms
o Routers – Cisco IOS and IOS XE platforms
o Firewalls - Cisco ASA and FWSM platforms, Palo Alto
o Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM
o WAN Optimization - Riverbed Steelhead and Cisco WAAS
• Network Technologies/Topologies:
o WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services
o Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel
o Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite
o Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM
o Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision
o QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS
o VOIP - Cisco voice gateway functionality, SRST
o Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems
o Data Center - FabricPath, FEX, vPC, UCS, FCoE
o Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki
o VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect
• Additional knowledge/skills:
o Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark
o Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint
• Hands-on experience in a large enterprise or data center environments
• CCNA/CCNP/PCNSE/SD-WAN or equivalent.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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