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Associate Architect, Managed Services (DX Cloud Engineer)at CDW Careers (UK)

Job ID: 
Delivery Engineering
Post Date: 
03 Jul 2024
Hyderabad, India
Eligible For Remote Work: 
Security Clearance Required: 

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Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Job Description: DX Cloud Engineer


  • Deploy UCaaS and CCaaS solutions for clients, ensuring smooth implementation and integration.

  • Utilize tools and platforms for UCaaS and CCaaS deployments, such as Cisco Webex, RingCentral, Five9, Zoom, etc.

  • Provide technical support during cutover activities, including system migrations and upgrades.

  • Conduct QA testing to ensure the quality and functionality of deployed solutions meet client requirements.

  • Collaborate with cross-functional teams, including developers, project managers, and support staff, to ensure successful deployments.

  • Document deployment processes, configurations, and troubleshooting steps for future reference.

  • Actively lead handoff of technical solution to Managed Services.

  • Keep skills in core technologies up to date.

  • Flexible in working hours as per customers or stakeholders needs.


  • Bachelor’s degree in Computer Science, Information Technology, or related field.

  • 7+ Years Experience with deploying UCaaS and CCaaS solutions, including scripting, configuration, and integration.

  • Experience deploying and/or administering enterprise telephone systems.

  • Familiarity of working with telecommunications providers.

  • Proficiency in using tools and platforms for UCaaS and CCaaS deployments, such as Cisco Webex, RingCentral, Five9, Zoom, etc.

  • Industry certifications (Cisco, RingCentral, Five9, Zoom, etc.)

  • Strong troubleshooting skills and ability to resolve technical issues during deployments.

  • Experience with cutover activities, system migrations, and upgrades.

  • Knowledge of QA testing methodologies and tools.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and collaborate effectively within a team environment.

  • Knowledge of Java, JavaScript, and Python a plus

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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