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Systems Developer, Service Nowat CDW Careers (UK)

Job ID: 
11882
Team: 
Information Technology
Post Date: 
10 May 2024
Location: 
Cape Town, South Africa
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Permanent (Full-time)
Travel: 
No
Security Clearance Required: 
No

Description

ABOUT CDW
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
JOB SUMMARY
The Systems Developer (ServiceNow) implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs.
The Systems Developer (ServiceNow) will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.
KEY RESPONSIBILITIES
As a Developer specializing in ServiceNow with a strong understanding of SAAS, your primary goal is to contribute to the design, development, and maintenance of innovative and efficient solutions within the ServiceNow platform.
 
Your role involves leveraging expertise in ServiceNow development, SAAS applications, and a range of technical skills to enhance and optimize digital workflows. Key responsibilities include.
Custom Application Development:
  • Design, develop, and implement custom applications within the ServiceNow platform, ensuring they align with business requirements and enhance overall workflow efficiency.
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team.
UI/UX Development:
  • Utilize skills in Angular, CSS, and other front-end technologies to create visually appealing and user-friendly interfaces for ServiceNow applications.
Integration Pipelines:
  • Implement and manage integration pipelines, ensuring seamless connectivity between ServiceNow and other systems. Leverage traditional API integrations to enhance data exchange capabilities!
Cloud Platforms & SAAS Expertise:
  • Apply knowledge of wider SAAS principles to optimize the integration and performance of ServiceNow within the broader ecosystem of SAAS applications.
Technical Documentation:
  • Create comprehensive technical documentation for developed solutions, ensuring clarity for both development and operational teams.
  • Work in a Scrum-based, Agile development process that is efficient on documentation and meetings and heavy on coding.
Collaboration with Cross-functional Teams:
  • Collaborate effectively with cross-functional teams, including business analysts, architects, and QA testers, to ensure the successful implementation and deployment of ServiceNow solutions.
  • Provide mentorship and system led expert guidance to other members of the team.
Problem Resolution:
  • Troubleshoot and resolve technical issues promptly, ensuring the continuous functionality and reliability of ServiceNow applications.
  • Be responsible for updating, maintaining and communication impact of HI Tickets resolution on ServiceNow.
Continuous Learning:
  • Stay updated on the latest ServiceNow features, industry best practices, and emerging technologies, ensuring the application of the most relevant and effective solutions.
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
YOUR BACKGROUND
Must Haves:
  • 3+ years working on the ServiceNow platform.
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Proven experience in two additional product lines outside of ITSM
  • Service Certified Application Developer (CAD) preferred.
  • Knowledge of ITIL; Foundation level preferred
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment.
  • Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology.
Nice to Haves:
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
  • Experience with DevOps, Asana and CloudBlue.
  • Experience with RPA: AA, UiPath or Blue Prism.
  • Experience of B2B Supply chain & Financial operation Systems
This role requires a skilled ServiceNow Developer with a focus on multiple ServiceNow modules & Cloud based SAAS systems, well-versed in front[1]end technologies, API integrations, and possessing a continuous learning mindset to stay ahead in the dynamic field of ServiceNow development
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