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Sales Reporting Analystat CDW Careers (UK)

Job ID: 
Customer Service
Post Date: 
29 Mar 2024
Cape Town, South Africa
Eligible For Remote Work: 
Contract Type: 
Permanent (Full-time)
Security Clearance Required: 


JOB TITLE: Sales Reporting Business Analyst

DEPARTMENT: Sales Operations

REPORTING TO: Sales Operations Manager

LOCATION: South Africa Cape Town


CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being People Who Get IT and People who get People. Our relationships are fuelled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, youll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true selfand your best ideasto CDW. Because diverse perspectives bring forth better problem solvingand better solutions for our customers in a rapidly evolving technology landscape.


A hybrid remote role, primarily responsible for building, refining & distributing actionable sales & sales operational reporting. The role will also involve reviewing, improving & implementing automation on our existing reporting.


  • Working closely with business stakeholders to produce actionable reporting
  • Interrogate data sets & produce insight & analysis
  • Build new reporting based on existing available data
  • Work with business units to implement new data points into our data set
  • Work with Sales Operations leaders to produce KPI reporting
  • Manage sales requests for Ad Hoc customer reporting
  • Producing self serve solutions for customer reporting


  • Excel, Macro, VBA script level capability
  • A high level of mathematical ability
  • The ability to plan work and meet deadlines
  • Have strong programming skills, particularly in SQL, structured query language, and other common programming languages
  • Highly detail orientated
  • Experienced in developing Power BI reporting


  • Good Attention to detail
  • Strong drive & ambition
  • Tenacity
  • Good Time Management
  • Positivity & willingness to embrace change (Champion Champion)
  • Relationship / stakeholder management skills
  • Commercial awareness
  • Detailed knowledge of products/services sold by CDW
  • Self-starter and ability to work on own initiative
  • Strong knowledge of Microsoft 365 products Word/Excel/Outlook/PowerPoint PowerAutomate/ Sharepoint etc


  • Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
  • Each coworker has a responsibility to ask questions when they are unsure of CDWs values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.
  • Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDWs commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
  • Each coworker is required to comply with CDWs policies relating to Information Security and Data protection, specifically to:
  • Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
  • Treat the security of all information assets according to their designated information security classification
  • Ensure that they only access information assets that they are authorised to do so.
  • Adhere to the procedure for reporting any security weakness or event
  • Commit to, and participate in, personal development of information security awareness & knowledge
  • Comply with all laws and contractual obligations regarding the protection of data
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