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Systems Developer, ServiceNowat CDW Careers (UK)

Job ID: 
11828
Team: 
Finance
Post Date: 
28 Mar 2024
Location: 
Manchester, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Permanent (Full-time)
Travel: 
25%
Security Clearance Required: 
No

Description

ABOUT CDW
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
CDW prides itself on being People Who Get IT and People who get People. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, youll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true selfand your best ideasto CDW. Because diverse perspectives bring forth better problem solvingand better solutions for our customers on a rapidly evolving technology landscape.

JOB SUMMARY
The Systems Developer (ServiceNow) implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs. The Systems Developer (ServiceNow) will work in a team setting on various projects and take the customers requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM,HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

KEY RESPONSIBILITIES
  • Develop across the full stack of Web technologies -Java, JavaScript, Angular.js, React, HTML and CSS
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
  • Configure the Application UI and workflows
  • Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
  • Attend, participate, and occasionally lead Scrum meetings
  • May be required to demo builds to customers
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Ability conduct and attend on-camera meetings regularly.
  • Other duties and responsibilities as assigned

QUALIFICATIONS, SKILLS AND EXPERIENCE
Must Haves:
  • 3+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Proven experience in two additional product lines outside of ITSM
  • Service Certified Application Developer (CAD) preferred
  • Knowledge of ITIL; Foundation level preferred
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always make it right
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.
  • Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
Nice to Haves:
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
  • Experience with DevOps, Asana and CloudBlue.
  • Experience with RPA: AA, UiPath or Blue Prism.
  • Experience of B2B Supply chain.
ESSENTIAL ATTRIBUTES
  • Self-driven, doesnt require micromanagement.
  • Ability to work both independently and as a member of an established team.
  • Articulate and credible.
  • Quality and detail orientated.
  • Positive attitude and influence on others.
  • Fast learner and able to adapt to new technology and keep abreast of current industry trends and practice.
  • Excellent communicator in all forms to key customer stakeholders.
  • Excellent organisation and time management skills.
  • Able to achieve potential, stay inspired and motivated.
  • Desire to retain the highest levels of accreditation around specialist focus.
  • Be genuinely excited about solving business problems
  • Passionate about technology and the impact it can have on business and our customers.
CUSTOMER FOCUS AND WAYS OF WORKING
  • Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
  • Each coworker has a responsibility to ask questions when they are unsure of CDWs values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
  • Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDWs commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
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