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HR Manager, Shared Services Centreat CDW Careers (UK)

Job ID: 
Human Resources
Post Date: 
16 Nov 2023
Cape Town, South Africa
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Permanent (Full-time)
Security Clearance Required: 


CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.


CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.




This role provides all round generalist HR support to CDW’s Shared Services Center is Cape Town South Africa (SSC), working closely with the local management team, against a backdrop of high growth and broadening service portfolio at the SSC. Ensuring South African regulatory compliance, supporting the management of change, and developing robust reporting, talent planning, compensation structures are central to the role.



Supports the business across all HR specialisms, working closely with UK or US based Centres of Excellence (e.g. Total Reward, Learning & Development), Health & Safety and local Recruitment

Serve as a coach and advisor to the SSC Management team and managers at all levels with respect to interpretation of company policy (Road to Success) and procedures and business practices.


  • Drive and support Employment Equity plans, initiatives and reporting as well as COIDA and SDA reporting and submissions.
  • Builds processes and procedures to ensure compliance with Country laws
  • Manage the development, implementation, and communication of country-specific HR policies and procedures where necessary.
  • Undertakes analysis of employee relations issues to make decisions, mitigate the issues and recommend improvements
  • Responsible for site Health & Safety matters and compliance with local regulations in conjunction with Health & Safety Manager in UK
  • Works closely with the Employment Equity Committee and drives delivery of the Employment Equity Plan
  • Uphold policies that increase retention rates and foster coworkers’ morale and engagement
  • Manage and facilitate CCMA cases, ensuring compliance with labour laws and company policies.
  • Identify stakeholders needed to accomplish business unit initiatives and work collaboratively with other CDW departments


  • Travel as needed
  • Any other duties your manager may reasonably request




  • Bachelor’s Degree or equivalent experience
  • 10 years business facing human resources experience in various disciplines, but generalist experience preferred in a population of 500+ coworkers gained in South Africa
  • Previous experience working in an SSC supporting offshore clients




  • Proactive, self-motivated and independent worker
  • Excellent communication skills
  • Ability to build relationships at all levels of the organisation
  • Empathetic
  • Proven track record of strong interpersonal skills and good judgment to manage sensitive and confidential matters


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