Skip to main content CDW

CDW is committed to employment equality. If you need any adjustments to support your application or to access our facilities, please contact us.

Human Resources Shared Services Managerat CDW Careers (UK)

Job ID: 
Human Resources
Post Date: 
15 Mar 2024
Peterborough, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Permanent (Full-time)
Security Clearance Required: 


The Human Resources Shared Services Manager (Senior Manager, Coworker Experience (CWE)) will build a best in class shared services function within HR (Coworker Success - CWS), driving a high quality coworker experience and ongoing operational effectiveness in service delivery.

  • Responsible for the day to day operational oversight of the Coworker Experience (CWE) team
  • Drive scale and efficiencies across the team by focusing on process optimization, just in time resources, ongoing coworker development, and continuous improvement
  • Lead or participate in projects to design and implement operational, systematic, and administrative efficiencies through various projects.
  • Develop standard operating procedures and intake processes for the catalogue of services supported by the Coworker Experience team.
  • Collaborate with other CWS functions on key organizational initiatives by supporting the process, communication, or follow up.
  • Analyze, present, make recommendations, and act on CWE performance trends
  • Form partnerships within CWS functions to ensure operational effectiveness of CWE service delivery.
  • Demonstrate exceptional judgment and discretion when dealing with highly sensitive requests, information, and data.
  • Find opportunities to evolve Coworker Experience skills and processes and instill a culture of continuous improvement to refine and enhance existing capabilities
  • Travel as required


Knowledge & Experience

  • Bachelor’s degree or equivalent work experience
  • Minimum of 7 years of experience in Human Resources or equivalent CDW experience
  • Prior experience leading a HR Shared Services (Operations) team of individuals to deliver results.
  • Experience of projects and initiatives
  • Excellent Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Sharepoint)
  • In-depth conceptual and practical knowledge in HR Shared Services / HR operations space and basic knowledge of related disciplines.
  • Experience with ServiceNow or other HR case and knowledge management tools.
  • HRIS Experience (Workday desirable)


Personal Attributes

  • Highly collaborative with ability to bring diverse groups and stakeholders together, driving results and a best-in-class coworker experience.
  • Exceptional interpersonal and communication skills with demonstrated ability to navigate and work effectively across all levels of the organization.
  • Proven ability to manage multiple, competing priorities in a fast paced, performance driven environment.
  • Strong attention to detail with the ability to creatively problem solve.
  • Demonstrated ability to take a business need and offer a strategic solution with CDW’s talent strategy in mind.
  • Knowledge and prior application of change management skills
  • Demonstrated ability to:
    • Implement new processes, initiatives, or programs.
    • Take new perspective on existing solutions to solve complex problems, and exercise judgment based on the analysis of multiple sources of information.
    • Knowledge of best practices and how their own area integrates with others within an organization.
  • Customer focused with a strong aptitude for helping coworkers and building a best-in-class coworker experience.
  • Organizational, research, problem-solving, critical thinking, and analytical skills
Apply Now
Create Job Alert
Create Job Alerts