Security Clearance Required: Yes - Must be able to obtain
Security Clearance Level: Security Check
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
JOB SUMMARY The role of Senior Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. They will be an expert in the relevant technologies for their aligned team. The Senior Technical Consultant will also support the Sales and Solutions teams to provide technical expertise where required, creating technical presentations, solution demonstrations and lead on product development.
Design and deliver implementation services across a wide range of clients and technologies.
Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge in respect to issue resolution, standards, design, best practice, delivering quality and reference target architectures.
Working collaboratively with Sales, Projects Practice, Pre-Sales, Customers and other parties as required
Creation of technical documentation as and when required. Supporting/reviewing PS Costings sheet Low Level Designs Statement of Works (SoW)
Involvement and running of project design workshops
Presenting back technical documentation to customers
Renew/upgrade required certifications
Takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters.
To assist in the design of Proof of Concept to support the delivery of a solution.
To create/support the creation of test documentation and test scenarios.
Ensures personal and business objectives and set KPI targets are met or exceeded.
Proactively questions and evaluates existing systems, standards, documentation and procedures and makes recommendations for improvement.
Acts as a coach/mentor for other co-workers.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Holds, maintains and continues to develop industry-recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events.
Is able to continually demonstrate exceptional skills in time-management, planning, sales and all types of communication
Has proven extensive commercial awareness, able to protect the interests of CDW in all aspects of professional services delivery.
Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields.
Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement.
Prior experience working in an IT Services organisation, IT channel, or value-added reseller.
Ensures knowledge, skills, creativity, integrity and judgement is applied to deliver innovative, effective, efficient services and solutions of excellent quality to clients and co-workers.
Creates and maintains a culture for listening, understanding and responding flexibly to clients, co-workers, and suppliers so that every contact is a personalised and positive experience.
Continually demonstrates initiative, always giving their best, and confident to lead and make decisions, improve their effectiveness and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions and policies.
Is responsible for remaining relevant to the needs of CDW’s clients, co-workers, Professional Services and CDW and proactively seeks out training, shadowing, mentoring and other relevant learning and development opportunities to ensure that this continues to be the case.
Strives to build meaningful, transparent, collaborative and long-term relationships with our clients, suppliers and co-workers where these are constructed to deliver mutually beneficial outcomes.
Responsible for the delivery of quality and consistency in all that they do and aim to get this right first time, every time. Aims to deliver excellence and strive for continuous improvement by questioning everything and responding vigorously to change when needed.
Dedicated to satisfying clients and co-workers requests in a responsive and professional manner, by listening to these requests, understanding them and striving to consistently exceed their needs and expectations.
Highly enthusiastic and motivated to achieve commercial, CDW, departmental, team and personal goals and targets.
Leadership qualities with excellent verbal and written communications
Able to technically and professionally motivate, mentor, coach and nurture others.
Positive attitude and influence to others
Methodical and quality-minded with a right-first time approach to all work.
Understands how to balance time, cost and quality to ensure successful outcomes for clients and CDW.
Passionate, professional, with a ‘can-do’ attitude at all times
Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement & experience
Able to build productive working relationships with various personnel within the team and across the teams based on respect and good rapport
Communicates honestly, openly, and consistently showing attention to detail and remaining calm and patient when under pressure.
Ability to recognise when to request support
Works on own initiative, or as a team, towards agreed common goals.
Excellent organisational and technical team leadership skills.
Excellent communication and presentation skills.
Open, honest and approachable at all times; socially comfortable interacting at all levels within internal and external organisations.
Flexible about working hours and work locations; prepared to travel.
CDW Limited, and its subsidiaries, is committed to employment equality and maintains a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any coworker or applicant because of age, race, creed, colour, religion or belief, sex, sexual orientation, ethnic or national origin, disability, marital or civil partner status, being pregnant or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.