Bring your career and talents to CDW. With revenues of over £1.5 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.
In this support role, you will be responsible for providing quality and professional support and administration of the CDW Subscription Hub (Built on the CloudBlue platform). You be working alongside stakeholders in the business, the project team, product managers and the supplier. The Application Administrator will -
Knowledge and Experience:
- Provide support with placing customer orders and provisioning
- Provide a first line support of internal and customer queries and then log these with the supplier as necessary for further investigation
- Maintain up to date knowledge about CloudBlue Platform, Products, related products and technologies and support processes by attending trainings and self-study.
- Contribute to the CDW Subscription Hub / CloudBlue knowledge base for internal and external use
- Build and develop strong relationships across the business, including with Sales, Finance & Managed Services.
- Assist Product Managers with creating bundles.
- Guide and support the onboarding process for new customers onto the CDW Subscription Hub platform, ensuring a seamless transition and successful adoption
- Serve as the first point of contact for troubleshooting and resolving technical issues reported by customers or internal teams, providing timely and effective solutions
- Deliver exceptional customer support, addressing inquiries, providing technical assistance, and ensuring customer satisfaction.
- Price List Maintenance: Collaborate with Product Owners to maintain accurate and up-to-date price lists for CDW Subscription Hub services, ensuring transparency and consistency in pricing.
- System Monitoring: Monitor the performance and stability of the CDW Subscription Hub platform, proactively identifying and addressing potential issues to minimize downtime and optimize functionality.
- Create and maintain comprehensive documentation, including user guides, troubleshooting manuals, and best practices, to assist customers and internal teams in utilizing the CDW Subscription Hub platform effectively.
- Assist the product owner in continuously evaluating and enhancing the CDW Subscription Hub platform and associated processes, identifying areas for improvement and implementing solutions to increase efficiency and customer satisfaction.
- Working knowledge across a range of technologies including Microsoft Azure / M365 / AWS
- Experience with CSP/ Consumptive cloud billing models
- Proven experience as an Application Administrator or similar role, preferably in a SaaS or XaaS environment.
- Delivery focused with excellent attention to detail and drive to resolve issues
- Self management to deliver on technical support functions
- Strong relationship management and Excellent communication skills, with the ability to effectively interact with customers and internal stakeholders.
- Desire to learn
Nice to haveExperience with CloudBlue or other XaaS platforms
- Passionate about technology and the impact it can have on business and our customers
- Quality and detail orientated
- Positive attitude and influence to others
- Fast learner and able to adapt to new technology and keep abreast of current industry trends and practice
- Excellent organisation and time management skills.
- Able to achieve potential, stay inspired and motivated