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Technical Consultant, Network & Securityat CDW Careers (UK)

Job ID: 
11472
Team: 
Information Technology
Post Date: 
02 Sep 2023
Location: 
London, United Kingdom
Eligible For Remote Work: 
Yes
Contract Type: 
Permanent (Full-time)
Travel: 
25%
Security Clearance Required: 
Yes - Must be able to obtain
Security Clearance Level: 
Security Check

Description

ABOUT CDW
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

JOB SUMMARY
The role of Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Senior Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, time and material estimates and validation, HLD and LLD documentation – all whilst ensuring the highest level of quality assurance. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices.

KEY RESPONSIBILITIES

  • Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge in respect to issue resolution, standards, design, best practice, delivering quality and reference target architectures.
  • Working closely with Account Managers, Project Managers, Solution Architects, Customers and other teams as required.
  • Design and Deliver implementation services across a wide range of clients and technologies.
  • Creation of technical documentation as and when required
    • Low Level Designs
    • High Level Designs
    • Diagrams, BoM
    • Statement of Works (SoW)
  • Creation and presentation of customer facing documentation
  • Involvement and running of project design workshops
  • Renew/upgrade required certifications
  • Works with clients on assigned projects to identify commercially viable, technical, solutions to business problems and streamlining of business process.
  • On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues.
  • Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed and delivered to recognised industry or CDW best practices.
  • To assist in the design of Proof of Concept scenarios, Type Approval activities in the CDW labs and for a client’s needs
  • To help in the creation of test type documentation and test scenarios.
  • Ensures personal objectives and set KPI targets are met or exceeded.
  • Proactively questions and evaluates existing systems, standards, documentation and procedures and makes recommendations for improvement.
  • Accountable for embracing and enhancing CDW’s brand, and that of Operations and Professional Services, inside and outside of CDW.
QUALIFICATIONS, SKILLS AND EXPERIENCE

Essential skills

  • Deep understanding of TCP/IP protocols and fundamentals of networking equivalent to CCNP level.
  • Strong Cisco hardware, switching and routing experience in Datacenter and Enterprise Networks.
  • Strong Cisco Wireless experience.
  • Strong Cisco WLC 5500, 9800 series, Cisco 3702, 3800 and 9100 series Access Points, Cisco Prime Instructure and Cisco DNA Centre and other wireless Vendors (like Aruba/Meraki).
  • Wireless site survey experience using various tools like EKahau, Airmagnet.
  • Strong wireless troubleshooting skills and wireless migration experience.
  • Nexus 7K,5K and 2K NX-OS with their technology: OTV, VDC, vPC.
  • Cisco ASR/ISR Routers
  • Cisco Catalyst IOS-XE Switches
  • Experience in Datacentre design, build and migration
  • Experience in enterprise network design, build and migration
  • Next Generation Firewalls – Palo Alto and/or FortiGate experience
  • Analysing firewall logs and troubleshooting firewalls with next gen features
  • Excellent documentation skills to create LLD, Test Plan documents, Visio diagrams along with other documentation skills like statement of works, HLD.

 Desirable Skills

  • Strong Aruba Switching and Wireless skills.
  • Cloud networking set up with AWS and Azure
  • Network performance monitoring and packet capture and analysis.
  • Network automation knowledge including using API, Programming, Scripting and Orchestration skills
  • Knowledge of SD-WAN and SASE.
  • Knowledge of SDA and ACI technologies
  • Cisco Networking (CCNP)
  • Hold at least one of the following certifications:  Palo Alto PCNSA, NSE-4 Cisco CCNP (Security - ASA/FTD), CCSA

Desirable Certifications

  • ACSA (Aruba)
  • ACSP (Aruba)
  • Hold at least one of the following certifications: NSE-5, PCNSE, CCSE
  • Any certification offered by Cisco to partners on SDA & ACI technologies
  • Planning for CCIE Wireless in future along with advanced Networking certifications
ESSENTIAL ATTRIBUTES
  • Quality focused with excellent attention to detail
  • Methodical & analytically minded
  • Results-oriented with a track record of success for achieving and exceeding sales goals
  • Experience and ability to develop and build relationships with a range of stakeholders, including C-suite
  • Strategic thinker and exceptional executor of global strategies
CUSTOMER FOCUS AND WAYS OF WORKING
  • Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
  • Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
  • Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
  • Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
    • Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
    • Treat the security of all information assets according to their designated information security classification
    • Ensure that they only access information assets that they are authorised to do so.
    • Adhere to the procedure for reporting any security weakness or event
    • Commit to, and participate in, personal development of information security awareness & knowledge
  • Comply with all laws and contractual obligations regarding the protection of data



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