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IT Asset Management Analystat CDW Careers (UK)
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Description
ABOUT CDWCDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.JOB SUMMARY
To be the primary Asset Management contact for a large government customer, ensuring daily CMDB updates take place accurately within SLA and contractual reports are produced when required. Ensure that established policies, processes and procedures are followed, and service levels are maintained. Assist the Lead IT Asset Management Analyst with the operation of the Asset Management function.
KEY RESPONSIBILITIES
- Accurate data entry into customers CMDB.
- Generate and distribute various reports, including compliance reports on current assets and their status.
- Attend customer meetings when required.
- Understand and manage IT Asset Disposals.
- Manage inventory of assets as they compare to the CMDB, including dependencies and attributes, making sure that installations, move and changes are correctly recorded in the centralised CMDB.
- Support and implement policies, systems, processes, and standards related to how IT assets are managed controlled and protected, on a daily and a long-term basis.
- Perform verification and audit to validate content and initiate corrective actions as required.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
QUALIFICATIONS, KILLS AND EXPERIENCE
- Experience of working with a CMDB and working with asset information.
- Some knowledge of IT Service Management and how Asset Management interacts with the different functions.
- Good knowledge of MS Excel.
ESSENTIAL ATTRIBUTES
- Good attention to detail.
- Good communication skills both written and verbal.
- Able to work on their own initiative.
CUSTOMER FOCUS AND WAYS OF WORKING
- Each Coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
- Each Coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
- Each Coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
- Each Coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
- Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
- Treat the security of all information assets according to their designated information security classification
- Ensure that they only access information assets that they are authorised to do so.
- Adhere to the procedure for reporting any security weakness or event
- Commit to, and participate in, personal development of information security awareness & knowledge
- Comply with all laws and contractual obligations regarding the protection of data
