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Health and Social Care Industry Leadat CDW Careers (UK)

Job ID: 
Post Date: 
07 Jun 2023
Manchester, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Permanent (Full-time)
Security Clearance Required: 


CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


The Healthcare Industry Lead will be an experienced industry leader with extensive topic expertise, experience, and contacts responsible across the healthcare arena up to and including national strategy bodies and DHSE. The role will focus on defining and activating sector wide strategies to increase the relevance and adoption of existing and new CDW solutions. The postholder will collaborate with internal and external stakeholders to define technology initiatives, and solutions, accelerating CDW’s growth across the Healthcare arena and positioning CDW as a preferred partner. The postholder will focus on:

  • Improving communication and language to position CDW as the partner of choice
  • Bringing the challenges faced across the arena to life, matching solutions and delivering customer outcomes
  • Delivering national, local and regional strategic approaches that increase CDW’s reach and wallet share



  • Target high value healthcare accounts and projects
  • Discovery of customers’ business needs
  • Addressing needs with proper solutions
  • Collaborate with key stakeholders to ensure successful delivery
  • Coordinate with Sales to:
  • Determine the market(s) to address
  • Determine the accounts within target markets
  • Collaborate with sales team to review current state of relationship within selected accounts
  • Assist and support in execution of growth strategy within selected accounts
  • Develop relationships with key organisations and manufacturers to further align CDW to the evolving needs of our customers
  • Work closely with multiple stakeholders at the customer to influence the final requirements of the target opportunity, including executives, program leads, project leads, and technical experts
  • Collaborate with sales team to act as subject matter expert for selected customer visits and presentations, customer conference calls and webinars, as well as participate in all aspects of large solutions
  • Drives incremental revenue within our Healthcare customers through contract wins and strategic sales initiatives
  • Analyses opportunities and provides leadership with various options and the best strategy to secure large program wins
  • Identifies trends in customer purchasing patterns and enacts specific plans to help sales teams capture a greater share of business
  • Articulates value proposition to sellers, partners and customers.
  • Attends selected customer onsite meetings, business reviews, and industry days, as needed
  • Works closely with various stakeholders throughout CDW.
  • Represents company at external business networking opportunities, conferences, and events
  • Training CDW sellers and sales teams on trends and solutions and mentor CDW Healthcare sellers on messaging to their customers.


  • Bachelor’s degree or equivalent
  • Experience defined as at least 8 years of relevant experience in the marketplace
  • 6+ years of experience working on implementing large projects that effect many clinical and non-clinical departments in healthcare provider environments
  • Prior experience working within a Healthcare organisation.
  • Strong customer facing skills with a history of building solid relationships with C-level contacts
  • Proven track record of success in navigating procurement departments for additional opportunities
  • Strong understanding of the healthcare market


  • Proven ability to influence across all functions of an organisation
  • Strong strategic planning ability
  • Effective communication skills both oral and written using a variety of styles and techniques appropriate to the audience
  • Excellent presentation skills
  • Demonstrated collaboration behaviour with excellent facilitation and negotiation skills
  • Strong problem-solving skills with demonstrated ability to find solutions while working independently
  • Must be able to communicate effectively and in a constructive manner with management, peers, and co-workers
  • Demonstrated ability to manage multiple priorities/projects, meet deadlines, facilitate change, and delegate responsibility
  • Excellent presentation skills
  • Travel required as needed


  • Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
  • Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
  • Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
  • Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
  • Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
  • Treat the security of all information assets according to their designated information security classification
  • Ensure that they only access information assets that they are authorised to do so.
  • Adhere to the procedure for reporting any security weakness or event
  • Commit to, and participate in, personal development of information security awareness & knowledge
  • Comply with all laws and contractual obligations regarding the protection of data
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