Process & Operations Managerat CDW Careers (UK)

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

As Manager is a professional responsible for overseeing the service operations and process creation for CDW. They manage a team of associates and ensure that clients receive excellent service and support. They are responsible for developing and implementing company strategies to meet the needs of the clients while aligning with the goals of the company.

What you’ll do:

• Developing and implementing service policies and procedures
• Hiring, training, and supervising a team of associates
• Evaluating the performance of the team and providing feedback and coaching
• Creating and implementing strategies to improve client quality and satisfaction.
• Analysing client data to identify trends and make recommendations for improvement.
• Resolving escalated complaints and issues
• Collaborating with other departments within the company to ensure a seamless client experience.
• Managing budgets and resources.

What you need to succeed:

Must-have:

• Leadership: A manager must be able to lead, motivate and manage a team of to achieve their goals and objectives.
• Communication: Excellent communication skills are critical for a manager, as they must communicate effectively with customers, team members, and other departments within the company.
• Problem-solving: Managers must be able to analyse complex customer issues, identify the root cause, and implement effective solutions to resolve them.
• Customer focus: A successful Manager must be customer-focused and able to understand the needs and expectations of the customers and develop strategies to meet those needs.
• Strategic thinking: Managers must have a strategic mindset and be able to develop long-term customer service strategies that align with the company's goals and objectives.
• Team management: A Manager must be able to manage a team of customer service representatives effectively, providing training, support, and feedback to ensure that they perform their duties at a high level.

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.