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Customer Service Associateat CDW Careers (UK)

Job ID: 
Post Date: 
20 Jun 2023
Cape Town, South Africa
Eligible For Remote Work: 
Contract Type: 
Permanent (Full-time)
Security Clearance Required: 

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Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


An Associate is a professional who interacts with customers on behalf of CDW. They are responsible for providing support, handling inquiries and complaints, and ensuring client satisfaction. Their primary goal is to build strong relationships with CDW Client and help them navigate any issues they may encounter with the company's products or services.


What you’ll do:

  • Responding to and resolving client inquiries in a timely manner.
  • Providing information about the company's products or services
  • Updating customer accounts and records
  • Understanding the life cycle of the CDW engagement process and where these responsibilities sit.
  • Conducting follow-up calls to gather feedback from customers.
  • Escalating complex issues to higher-level support staff
  • Collaborating with other departments within the company to ensure a seamless customer experience.


What you need to succeed:


  • 3+ years of customer service experience
  • Excellent communication and interpersonal skills
  • Strong leadership and mentoring abilities
  • Ability to analyse and interpret data
  • Familiarity with CRM software and customer service metrics
  • Ability to work under pressure and meet deadlines
  • Attention to detail


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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