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IT Configuration Support Technician - Night Shiftat CDW Careers (UK)

Job ID: 
Information Technology
Post Date: 
25 Oct 2023
Rugby, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Agency Worker
Security Clearance Required: 

This job posting is no longer active


Who we are:
Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

Job Title: Configuration Support Technician

Location: Rugby, Central Park (CV23 0WB)

Hourly Rate: £12.75 per hour (First 12 weeks)

Hourly Rate: £13.25 per hour (After 12 weeks)

Overtime Rate:
£19.88 per hour (After 12 weeks)

Shift: 21:45-06:15 (40 hours per week)

Working Pattern: Sunday to Thursday (Fri & Sat OFF)

What you’ll do:

  • Configure customers systems to their required specifications
  • Test systems to ensure 100% quality
  • Maintain minimum monthly productivity goals
  • Troubleshoot problems with computer systems, including hardware, software and peripheral equipment
  • Ensure that customers receive the highest level of customer service
  • Communicate issues concerning customer orders to the Help Desk or Team Leader
  • Adhere to safety procedures and guidelines at all times
  • Perform any additional duties assigned by management
  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
  • Overtime is to be expected and in some cases may be required
  • At times complete tasks normally associated with higher levels of technician to aid co-worker development
  • To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way
  • Demonstrate ability to lift and carry up to 15kg of force frequently (34-67% of the workday) and up to 25kg of force occasionally (0-33% of the workday). A buddy lift system must be utilized for loads weighing more than 25kg
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates


  • Analytical skills and the ability to solve problems
  • Good organisational skills and ability to keep focus on quality
  • Ability to quickly learn about new technology and keep pace with an ever-changing industry
  • Ability to assemble and disassemble computer equipment, mechanically inclined
  • Demonstrate a desire to obtain certifications and learn new technology.
  • Basic warehousing experience would be an advantage

*This is a temporary contract position at CDW. As such, the contractor who fills this role will be employed by a staffing partner and not a coworker of CDW. All interviews will be conducted by the CDW assignment manager. When a finalist has been selected, the staffing partner will provide assignment details including duration, benefits options and onboarding details.   

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