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Sales Support Managerat CDW Careers (UK)

Job ID: 
Customer Service
Post Date: 
10 May 2023
Manchester, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Permanent (Full-time)
Security Clearance Required: 

This job posting is no longer active


Sales Support Manager – People and Alignment

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

Main Purpose of Job:

This leadership role focuses on providing a first-class operational service to the sales division. Typical duties will include:

  • Management of a team of sales supports ensuring all team members understand theirs and CDW’s expectations and deliverables of their roles.
  • Regular travel to CDW UK Locations
  • Identify and manage training and development needs in line with company procedures
  • Monthly Team Meetings
  • Bi-annual appraisals, monthly one-to-ones, training and development plans
  • Regular assessment of individual team members’ performance and act to address conduct/capability issues in line with CDW procedures
  • Develop, grow and maintain professional working relationships with all internal stakeholders and customer equivalents
  • Close collaboration with the New Business and Customer Experience Manager on client on boarding and client escalations
  • Close collaboration with the Sales Operations Manager for Training and Process Management on training schedules and the month end process
  • Collaboration with sales management and team leaders coupled with continuous analysis of sales data to ensure correct levels and alignment of resource
  • Close working relationship with the Complex Deal Manager and other members of the wider operational team on large sales opportunities
  • Close working relationship with sales and the wider operational team to ensure monthly forecasts are correct and targets achieved
  • Manage organisational change within team and department, including changes to procedures with regular communication in a timely manner
  • Continual service review and improvement of all processes and procedures

Knowledge & Experience:
  • Understanding the importance of business processes and compliance
  • Excellent communication skills
  • Excellent people management skills
  • Experience in dealing with Sales environment
  • Leadership and mentoring skills
  • Strong planning and organisational skills
  • Strong understanding of forecasting

Personal Attributes:
  • Good organisational and decision making skills
  • Analytical, with exceptional attention to detail
  • Excellent communication skills with abilities to coach and train
  • Self-motivated and looking for challenge
  • Ability to be proactive with proactive thinking
  • Ability to work towards deadlines
  • Capability of grasping business complexities with a disposition to solve issues and drive optimisation of processes
  • Ability to work on own initiative and in a team
  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress queries to resolution
  • Ability to work under pressure and apply existing knowledge to unknown areas
  • Passionate, professional, with a ‘can-do’ attitude at all times
  • Problem management and problem solving
  • Able to prioritise and handle multiple tasks at any given time

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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