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Services Coordinator, Cloudat CDW Careers (UK)

Job ID: 
Customer Service
Post Date: 
15 Mar 2023
Peterborough, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Permanent (Full-time)
Security Clearance Required: 


Cloud Services Coordinator


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


The role is responsible for the day-to-day administration and support of the cloud services sales function. An understanding of contracted services and CDW’s internal systems is fundamental to the role.


The role will involve developing relationships with internal business areas and suppliers. You must be a confident communicator at all levels and work well as part of a team. Primarily responsible for assisting BDMs with quote generation, pricing queries and contract on boarding. The Cloud Services Coordinator should take a genuine interest in cloud services, customers and the business processes and carry out supporting tasks as directed by members of the team.


The position will report to the Sales Operations Manager – Services, but will have relationships with sales, business development, contracts, service management and service transition departments.



  • Assist Business Development Managers with quotes
  • Production of new contracts of varying size and complexity
  • On-going administration of existing contracts
  • Submit change requests to the Service Desk
  • Dealing with 3rd parties
  • Liaise with purchasing and contract management teams for ordering of any 3rd party services
  • Accessing and navigating relevant tools and portals
  • Liaising with internal departments to confirm vital contract information
  • Reconcile customer usage with billing data
  • Reconcile supplier billing with customer usage
  • Use of internal tools for account management and order processing (Microsoft Navision, Great Plains)
  • General administration responsibilities to support sales and business development departments
  • Assist internal teams in coordinating payment for suppliers and vendors
  • Take responsibility for correcting billing discrepancies
  • Mailbox management
  • Provide feedback and openly embrace the future introduction of any additional vendors or services that are closely associated with existing activity
  • Administer and provide ad-hoc reporting and tracking
  • Any additional activity as directed by management 
  • Understanding of value-added reseller environment beneficial
  • Experience working in a commercial environment preferred
  • Strong analytical, and problem-solving skills
  • Understanding the importance of accurate reporting and tracking
  • Strong verbal and written communication skills - must be a confident communicator at all levels
  • PC literacy (Word, Excel, Outlook, web browser) with fast & accurate keyboard skills, able to create and apply formulas
  • Ability to pick up new systems quickly
  • Moderate knowledge of cloud services
  • Previous administration experience in a similar role is preferable



What you need to succeed:



  • Demonstrable understanding on the workings of large accounts
  • Demonstrable basic sales awareness
  • Basic knowledge of services delivered by CDW
  • Experience on how to interface with vendors
  • Self-starter and ability to work on own initiative
  • Develop positive working relationships with internal and external customers
  • Previous IT Sales/Support experience is desired


Nice to have:


  • Proactive
  • Desire to “do the right thing”
  • Takes Personal Ownership
  • Excellent interpersonal & communication skills
  • Tenacity/persistence
  • Demonstrated attention to detail
  • Natural business acumen and ability to assimilate numbers/financials quickly
  • Competent on Microsoft Word/Excel/Outlook/PowerPoint
  • Commercially minded


Who we are:


CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:


CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape


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