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Subscription Coordinatorat CDW Careers (UK)

Job ID: 
Information Technology
Post Date: 
13 Jun 2023
Peterborough, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Fixed Term (Full-time)
Security Clearance Required: 

This job posting is no longer active


Would you like to be part of a team that support a range of technologies which enable businesses and the individuals working in them to focus on what they do best?

We currently have a vacancy for two Subscription Coordinators to be based in either our London or Peterborough office.

The successful candidate will be responsible for subscription management, helping customers maximise their entitlement. You will identify opportunities for growth and liaise with CDW Cisco Business Development Managers and Customer Success Managers to develop, up/cross sell, and create Enterprise Agreements where possible, supporting other departments around billing along with Cisco case management activities.

As we are committed to build diverse teams, this is a fantastic opportunity to get involved and enable us to provide the best service to our customers by ensuring we consider things from all perspectives.

Please note that this is a 12-month fixed term contract opportunity


What you’ll do: Main responsibilities

  • Cisco subscription opportunity and renewal management.
  • Identification and qualification of EA and upsell opportunities.
  • Auto-renewal and change management support.
  • Engage with CDW Cisco Business Development Managers to identify subscription upsell opportunities.
  • Engage CDW Customer Success Managers to understand customer software strategy.
  • Alignment of other resources along the business process flow where appropriate, such as Cisco EA Specialists, Renewals Specialists, and Solutions Specialists, supporting the proactive reporting against opportunity creation, close rate and EA base.
  • Comprehensive understanding of future billings and subscription overages through platform management.
  • Support Cisco invoice management process (Overages, auto renewals, modifications).
  • Contribution to the development of CX training and playbooks.
  • Post-sales administrative activities such as order management & CSH case management.


What you need to succeed: Knowledge, Skills and Behaviours

Must have:

  • Experience within a sales / post sales administration role.
  • Excellent communication skills.
  • Professional and energetic.
  • Methodical and logical approach.
  • Great attention to detail.


Nice to Have:

  • Previous experience/exposure to Cisco subscription models and/or Enterprise Agreements (or similar from other vendors such as Microsoft) would be beneficial.


Personal Attributes:

  • Passionate about technology and the impact it can have on business and our customers.
  • Articulate and credible.
  • Pragmatic and collaborative approach.
  • Positive attitude and able to influence to others.
  • Fast learner and able to adapt to new technologies keeping abreast of current industry trends and practices.
  • Excellent organisation, data, and time management skills.
  • Able to achieve potential, stay inspired and motivated.
  • Desire to retain the highest levels of accreditation in specialist focus area.


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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