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Services Supportat CDW Careers (UK)

Job ID: 
Information Technology
Post Date: 
05 Jan 2023
London, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Security Clearance Required: 
Yes - Must be able to obtain
Security Clearance Level: 
Not Required


Would you like to be part of a team that provides a range of services which enable businesses and the individuals working in them to focus on what they do best?

We currently have a vacancy for a Services Support role to be based in our London office. The successful candidate will be responsible for undertaking administrational functions and assist with all aspects of the Services Support team as and when required.


You will be pro-active, take initiative and ensure all tasks are completed efficiently. You will be a team player and positively contribute to the wider Professional Services Department.


As we are committed to build diverse teams, this is a fantastic opportunity to get involved and enable us to provide the best service to our customers by ensuring we consider things from all perspectives.


What you’ll do: Main responsibilities


Raising Purchase Orders for Professional Services with 3rd party Suppliers

  • Liaise extensively with Account Managers & Suppliers on order / invoice queries relating to Professional Services.
  • Disposals - ensuring compliance with waste disposal regulations.
  • Processing ServiceNow requests for Temporary CDW staff.


Back-order Management

  • Liaise with Suppliers to check expected completion dates for open Back Orders for Professional Services.
  • Reconcile & process timesheets & invoices within set deadlines
  • Review Customer sign off forms.
  • Receipt POs with accuracy.
  • Ensure all billable Customers are invoiced on time for work completed each month.
  • Action PO amendments.


Services Support inbox management

  • Responding to emails in a professional, helpful & timely manner.




What you need to succeed: Knowledge, Skills and Behaviours

Must have:

  • Educated to GCSE/ A-Level or equivalent.
  • Experience in dealing with Sales environment.
  • Microsoft Office knowledge - Word, Excel, and Outlook.
  • Demonstrated ability to work well under pressure.
  • Strong relationship building skills.

Nice to have:

  • Understanding the importance of business processes and compliance.

Personal Attributes:

  • Good organisation and decision-making skills.
  • Analytical with exceptional attention to detail.
  • Excellent interpersonal and communication skills.
  • Passionate, professional, with a ‘can-do’ attitude.
  • Self-motivated, disciplined, and enthusiastic.




Who we are:


CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 



What you can expect from us: Culture, coworkers, careers:


CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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