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Sales Supportat CDW Careers (UK)

Job ID: 
Customer Service
Post Date: 
19 Jun 2023
Singapore, Singapore
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Permanent (Full-time)
Security Clearance Required: 

This job posting is no longer active


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:


  • Quotations on both standard and non-standard products
  • Placing orders via our sales tools
  • Managing Outlook mailboxes, both co-worker and customer specific
  • Liaise with customers on order status and managing customer specific requirements.
  • Dealing with customer queries or issues
  • Initiating and tracking customer service CALL for product returns
  • Liaise with local warehouse and local vendors on orders and stock movement
  • Reporting, including Back Order and ad-hoc customer requirements
  • Changes to products and prices within ServiceTrack catalogues
  • Product information, including manufacturer data sheets and specification checking
  • Liaise with internal departments, including Customer Services, Credit and Purchasing
  • Work with key vendors and partners as required to develop
  • opportunities and relationships in existing clients
  • Understand vendor promotions and special bid processes
  • Understand deal registration process
  • Assist with holiday cover and training of co-workers



What you need to succeed:



  • PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
  • Use of internal tools for account management and order processing (Microsoft Navision, CRM)
  • Understanding the importance of accurate reporting
  • Understanding of the IT industry sales channel
  • Strong analytical, and problem-solving skills
  • Experience working in a commercial environment preferred
  • Previous administration experience in a similar role preferred
  • Industry product and service knowledge preferred




Nice to have:


  • Excellent interpersonal & communication skills
  • Ability to build a rapport with customers, partners and internal co-workers
  • Strong time management and prioritisation skills
  • Ability to change and prioritise tasks constantly throughout the
  • day/week/month
  • Drive and ambition
  • Strong attention to detail
  • Natural business acumen and ability to assimilate numbers/financials quickly
  • Ambitious to grow a successful career within CDW
  • Commercially minded



Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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