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Integrated Technology Operations Consultantat CDW Careers (UK)

Job ID: 
Information Technology
Post Date: 
23 Nov 2022
Manchester, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


The Cloud Services Network consultant is responsible for supporting the Cloud Service Practice in the ongoing maintenance of the ServiceWorks network and associated services.


What you’ll do:

  • To become an SME for the ServiceWorks core network, providing senior technical assistance to customers and SOC 3rd line engineers.
  • Work closely with the other consultant(s) and TDA to deliver planned network enhancements.
  • Close engagement with customers to ensure any network related dependencies are understood and factored into on boarding projects
  • The Production and verification of secure and complex solutions both within and outside compliance frameworks, incorporating writing proposals and high-level designs to a high standard
  • Build and develop strong peer to peer relationships with our CloudCare consultancy team.
  • Contribute to the documentation and adoption of agreed standards within our deployments.
  • Assist CDW Salespeople with technical guidance on network specific queries across a range of customer sizes and types
  • Act as a trusted adviser to customers through building knowledge of their environments
  • Attain and maintain the highest-level relevant accreditation(s) in key areas


What you need to succeed:


  • At least 3 years’ experience in a similar complex support role
  • Proven Customer service Skills 
  • Proven experience delivering projects and complex changes.
  • Industry recognised qualifications in relevant areas.
  • Extensive and proven experience in one or some of the below technologies.
  • Fortinet (FAZ, FMG, FGT)
  • HPE Networking – knowledge of HPE Comware (NOS)
  • Citrix NetScaler
  • Cisco technologies including switching and routing at CCNP level.
  • An understanding of MPLS and layer 1 / 2 connectivity
  • Experience of working in multi-tenant / cloud environment
  • Working knowledge of public cloud Networking concepts.
  • Working knowledge of layer 2 overlay technologies
  • In depth knowledge of the TCP/IP stack and Wireshark analysis
  • Knowledge of ITIL and the ability to work in a change-controlled environment


Nice to have:

  • Working knowledge of VMware
  • Security Clearance (SC) advantageous
  • Scripting and automation languages such as Python and Terraform
  • Experience in cyber incident response Desirable




Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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