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Sales Supportat CDW Careers (UK)

Job ID: 
Customer Service
Post Date: 
23 Nov 2022
Cape Town, South Africa
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.


What you’ll do:


  • Maintaining and supporting CDW South Africa accounts, assisting in account management and administration
  • Developing the full potential of key accounts by maintaining an internal role and allowing the Account Directors to do more work both internally and externally on new business
  • Identify business opportunities within clients
  • Handle all enquiries and queries from clients as directed by Account Directors
  • Administer accounts and provide reporting info as requested by the Account Managers
  • Take a genuine interest in the customer’s business and a responsibility for their continued spending levels and growth
  • Work with key vendors and partners as required to develop opportunities and relationships in existing clients
  • Liaising with all other CDW departments and functions to ensure excellence in all actions with clients and ensuring the highest levels of
  • customer satisfaction
  • Develop and maintain knowledge of product / service supply for South African accounts.
  • Identify training, service and re-sourcing opportunities
  • Liaise with internal departments, including customer service, credit and purchasing
  • Utilise knowledge of CDW’s capability
  • Work with the Account Directors and other supports to develop and produce reporting for major clients
  • To work with the Account Directors and other supports (and any identified Partner and/or vendor) on new name acquisition programmes as required
  • To take a proactive sales role as required by the Account Directors
  • Productions of quotations in response to client enquiries
  • Understand Vendor promotions and special bid process
  • Understand deal registration process
  • Understand channel rules of engagement
  • Ability to change and prioritise tasks constantly throughout the day/week/month
  • Provide cover for Back Order report chasing for the Team



What you need to succeed:



  • Previous IT Sales/Support experience is an essential requirement
  • Demonstrable understanding on the workings of large accounts
  • Demonstrable basic sales awareness
  • Detailed knowledge of products sold by CDW
  • Experience on how to interface with vendors
  • Self-starter and ability to work on own initiative
  • Ability to build a rapport with clients, partners and within CDW
  • Develop positive working relationships with internal and external customers



Nice to have:


  • Excellent interpersonal & communication skills
  • Drive and ambition
  • Tenacity/persistence
  • Demonstrated attention to detail
  • Natural business acumen and ability to assimilate numbers/financials
  • quickly
  • Competent on Microsoft Word/Excel/Outlook/PowerPoint
  • Ambitious to grow successful career within CDW
  • Commercially minded


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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