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Infrastructure Consultant (Engineer)at CDW Careers (UK)

Job ID: 
Information Technology
Post Date: 
28 Nov 2022
London, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Security Clearance Required: 


Would you like to join an organisation who is a leading multi-brand provider of information technology solutions? Then bring your career and talents to CDW where you can make an impact, be inspired by our mission and be excited about your job and future.


We currently have a vacancy for an Infrastructure Consultant (Engineer) to be based in our Peterborough office (Hybrid working model).


The successful candidate will provide technical assistance and co-ordinate with business owners to complete project requirements and act as point of technical escalation and expertise.


We are looking for an individual with excellent communication and interpersonal skills and confidently liaise with stakeholders at all levels. You will also have positive attitude and will work on your own initiative as well as be part of the team, working towards agreed common goals.


Please note that this role requires travelling to other CDW UK based sites and data centres, operating outside of core hours as and when required.


What you’ll do: Main Responsibilities


  • Server Management, including Citrix, Virtualisation, Active Directory, Group Policy, Domain Name System (DNS), File/Print Servers, PKI infrastructure and the Windows OS family
  • Support, install, maintain, and troubleshoot server, storage, and related software for data centre infrastructure
  • Monitor server and storage infrastructure for failures and performance problems
  • Administer the corporate back up system
  • Work with internal business units to research, evaluate, test, pilot, document, implement and transition into support teams’ new software and hardware
  • Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements
  • Escalate and work with vendors when required
  • Implement and administer scheduled tasks
  • Identify and escalate service issues accordingly
  • Verify, approve, recommend, and deploy changes via the ITIL change management process
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork
  • Proactively maintain and develop technical accreditations, knowledge, skills and experience through vendor contact, industry sources, formalized training and development plan
  • Work with Internal IT consultants to better understand issues and solutions



What you need to succeed: Knowledge, Skills and Behaviours



  • Experience in a similar SLA driven support role
  • Proven customer service skills
  • Proven experience in supporting complex server and storage infrastructure, delivering projects and associated changes.
  • Industry recognised qualifications in relevant areas of current Microsoft Server operating systems
  • Knowledge/Experience of the following:
    • VMware environments – 6.7+
    • SAN storage
    • Microsoft SQL Server
    • Citrix Workplace – Virtual Apps and Desktops
    • Backup technologies
  • Knowledge of IT security concepts and best practice
  • ITIL Service Operations


Nice to have:


  •          Knowledge/Experience of the following:
    • Server Hardware
    • Storage Hardware
    • PowerShell scripting
    • Microsoft Clustering
    • Public Cloud exposure
    • Linux OS (i.e., Redhat/Ubuntu)
  •          Understanding of Networking fundamentals



Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.



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