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Project Coordinatorat CDW Careers (UK)

Job ID: 
Information Technology
Post Date: 
28 Nov 2022
London, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 

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Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally

Role Overview

The role of the Project Coordinator within CDW Program Operations is responsible for delivering a quality and professional project delivery service to internal and external clients in order to support the winning of new business and the delivery of work packages / small projects (or programme work streams when appropriate) of work to CDW’s delivery standards.

The role entails on behalf of a client and CDW, taking responsibility for ensuring that assigned projects or activities are executed and completed adhering agreed time, quality, scope and costs parameters and that an appropriate level of governance is thapplied to maintain and manage risks, changes and issues.

Ultimately the Project Coordinator play a pivotal role in supporting the overall delivery success of the project. As such they will play a key role in maintaining the project environment to support, maintaining focus, enthusiasm and momentum for each individual project.

Role Responsibilities
Project Delivery

  • Planning the project and actively monitoring its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate)
  • Working with the Resource Management team to facilitate the appointment of individuals to project teams
  • Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements
  • Managing third party contributions to the project (as required)
  • Managing communications with project stakeholders (as required)
  • Managing Risks, Assumptions, Issues and Dependencies to the project's successful outcome (as required)
  • Reporting the progress of the project at regular intervals to the appropriate governance bodies both internally and externally
  • As required, managing the project scope, risks, assumptions and issues throughout project lifecycle, escalating and highlighting to relevant parties for resolution as necessary.
  • Engage with account/sales managers & directors, consultants to support in the planning of the implementation and delivery of client projects.

Typical Deliverables for the Role
Delivery Excellence

  • Adhering to CDW’s delivery framework
  • Manage the allocated CDW delivery risks by following documented delivery, approval and acceptance processes
  • Ensuring effective quality assurance for the overall integrity of the project
  • Managing and/or reporting on the project's budget, expenditure and costs against delivered components and outcomes as the project progresses (as required)

Externally Facing

  • Effective management of the CDW delivery team
  • Working closely with all external teams as required.
  • Responsible for embracing and enhancing CDW’s brand, and that of Operations and Program Operations, inside and outside of CDW.

Internally Facing

  • Ensures personal objectives and KPI targets are met or exceeded.
  • Develop strong working relationships and work closely with all internal teams and stakeholders as required.
  • Maintain high standards of documentation both during delivery and for use in future marketing, sales, case studies and implementation activities.
  • Proactively support the implementation of department strategies and processes.
  • Pro-actively identifies own training and development needs as required.
  • Ensure own compliance with departmental governance processes at all times.

  • Prince 2 Foundation or Practitioner


  • Management of Risk (MoR) Foundation
  • Management of Value (MoV) Foundation

Knowledge & Experience
  • Experience of working with project management methods (e.g PRINCE2)
  • Sound working knowledge of techniques for monitoring, planning, controlling & reporting on projects.
  • Ability to find ways of solving or pre-empting problems.
  • Excellent time management, organisational and planning skills
  • Excellent standard of written English and documentation skills
  • Excellent presentation skills
  • Good knowledge of MS Office suite software including Microsoft Word, & MS Excel and MS Project
  • Ability to prioritise tasks and expectation management


  • Experience of working in a fast paced environment
  • Experience of working in a professional and structured manner in a commercial environment
  • Experience of working to complex administrative processes
  • Experience of supporting a large project or managing small work packages
  • Experience of working as part of a team while retaining clear ownership of allocated activities
Core Values
  • Highly enthusiastic and motivated to achieve commercial, CDW, departmental, team and personal goals and targets.
  • Passionate about delivering excellence in Program Operations
  • Ensures knowledge, skills, creativity, integrity and judgement is applied to deliver innovative, effective, efficient services and solutions of excellent quality to clients and co-workers.
  • Strives to build meaningful, transparent, collaborative and long-term relationships with our clients, suppliers and coworkers where these are constructed to deliver mutually beneficial outcomes.
  • Dedicated to satisfying clients and coworkers requests in a responsive and professional manner, by listening to these requests, understanding them and striving to consistently exceed their needs and expectations.
  • Seeks to build and maintain a culture of listening, understanding and responding flexibly to clients, co-workers, and suppliers so that every contact is a personalised and positive experience.
Personal Attributes
  • Effective organisational and management qualities & skills with excellent influencing, communication and presentation skills.
  • Passionate, professional, with a positive and ‘can-do’ attitude at all times to inspire others, a real “Team Player”
  • Communicates honestly, openly, and consistently and is approachable at all times, showing attention to detail and remaining calm and patient when under pressure. Socially comfortable interacting at all levels within internal and external organisations.
  • Has the ability to lead teams and individuals within their responsibility.
  • Is responsible for remaining relevant to the needs of CDW’s clients, co-workers, Program Operations and CDW and proactively seeks out training, shadowing, mentoring and other relevant learning and development opportunities to ensure that this continues to be the case.
  • Continually demonstrates initiative, always giving their best.
  • Ability to take responsibility for the delivery of quality and consistency in all that they do through a methodical approach and aims to get this right first time, every time. Aims to deliver excellence and strive for continuous improvement by questioning everything and remaining constructively discontent and responding vigorously to change when needed.
  • Understands how to balance time, cost and quality to ensure successful outcomes for clients and CDW.
  • Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement & experience
  • Flexible about wider business needs such as and work locations; prepared to travel.
  • Passionate about enhancing own capabilities through learning and development and practical experience.

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape
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