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Product Managerat CDW Careers (UK)

Job ID: 
Post Date: 
01 Dec 2022
Peterborough, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Security Clearance Required: 


Do you have a desire to build great products and like creating real value for customers, with a collaborative spirit to thrive in an enterprise-scale environment? Then bring your career and talent to CDW UK.

We currently have a vacancy for a Product Manager based either in our London or Peterborough office.

As a Product Manager you will set standard for customer-driven agile innovation; executed in close collaboration with diverse teams across the business. This role also requires a high degree of business acumen, technical proficiency, and people skills. So, if you have experience in product launch and have experience in managing multiple stakeholders at all levels, then we would like to hear from you.

As we are committed to build diverse teams, this is a fantastic opportunity to get involved and enable us to provide the best service to our customers by ensuring we consider things from all perspectives. We actively work to develop, support, and encourage our staff members to become the very best they can, therefore, you will also have opportunities to progress, arising locally or across the wider company.


What you’ll do: Main responsibilities

Business Management

  • Establish and maintain relationships with the key business and technology stakeholders
    • Develop and maintain great working relationships with sales teams, services teams, and third parties.
    • Represent CDW as an authority on product management for services related to the CDW managed service and Cloud Care propositions.
    • Proactively attend relevant vendor events and be the “go-to” individual for your aligned products and services.
  • Perform (internal or external) customer research using cost-effective means of gaining insight into the "voice of the customer"
    • Conduct and manage market research collectively with sales teams to define appropriate market rate pricing for new services.
    • Facilitate and drive alignment among key stakeholders, provide support to Business Development Managers during the sales process.
    • Work with key stakeholders to develop and refine business and pricing models for the product. Create cost models for services in collaboration with FP&A/Finance representatives.
  • Continually monitor and optimise the product while in market.
    • Identify and champion toolsets that complement CDW services.
    • Utilise and help refine CDW standards for product design and management.


Product Delivery Management

  • Ensure the company is prepared to deliver and support the product throughout its life cycle by owning the process of definition, prototype, launch, and refining of the products and services.
  • Responsible for the creation, final release and approval of all associated documentation required for the on-going management of assigned products.
  • Act as the "keeper and communicator of the vision"
    • Understand and clearly articulate the commercial proposition of each product and aspects of business justification both for CDW and the client
  • Collaborate and coordinate with other product managers to avoid duplication and manage dependencies
    • Define and maintain a roadmap of future products and enhancements that is aligned with the overall business strategy and vendor roadmaps
  • Collaborate closely with sales and delivery teams
    • Define, document, and oversee internal process that support launched services
    • Provide effective training and workshops for various groups including sales and services on the products which have been designed before launch
  • Collaborate and coordinate with relevant stakeholders to manage the flow of new ideas and align product / platform architectures and capabilities


What you need to succeed: Knowledge, Skills, and Behaviours

Must have:

  • Experience working for a Managed Service Provider.
  • Experience working for a company providing break fix support services.
  • Experience and awareness of key elements of services including support, monitoring, maintenance, and systems management.
  • Awareness of a wide range of technologies and products including Storage, Virtualisation, Compute, Networking, Collaboration and Desktop.
  • Familiarity with processes and methodologies for product management.
  • Accustomed to working with both technical & non-technical teams with the ability to understand and articulate technical details and commercial requirements to all audiences.
  • Good analytical ability to understand product performance data and market opportunity data.

Nice to Have:

  • Ability to own and execute a process to completion.
  • Quality and detail orientated.
  • Commercial aptitude to create appropriate solutions.
  • Able to create and drive an individual plan based on business strategy.


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 


What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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