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Programme Managerat CDW Careers (UK)

Job ID: 
Post Date: 
21 Sep 2022
London, United Kingdom
Eligible For Remote Work: 
Contract Type: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally

Role Overview
The role of the Programme Manager within CDW Professional Services is responsible delivering a high quality and professional programme & project management and consultancy service to internal and external clients.

Support the winning of new business and the delivery of large programmes to CDW’s delivery standards.

The role requires effective co-ordination of assigned programme’s & projects. Management of their inter-dependencies including oversight of any risks and issues arising. It also includes (as required) the co-ordination with the client and CDW operations teams of the new capability for business use to enable effective change implementation and realisation of projected benefits for the client.

The role entails on behalf of a client and CDW, taking responsibility for ensuring that assigned programmes/projects are executed and completed adhering agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues.

Ultimately the programme manager is responsible for the overall integrity and coherence of the programme. As such they will develop and maintain the programme environment to support, maintaining focus, enthusiasm and momentum for each individual project within it.

Role Responsibilities
Programme & Project Management Delivery

  • Planning and designing the programme (and/or highly complex / business critical large scale projects) and proactively monitoring its progress, resolving issues and initiating appropriate corrective action
  • Defining the programme's governance arrangements in line with standards and best practice to meet both CDW and client needs
  • Working with the Resource Management team to facilitate the appointment of individuals to project teams
  • Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements
  • Managing third party contributions to the programme
  • Managing communications with all stakeholders (internally and externally)
  • Managing both the dependencies and the interfaces between projects
  • Managing Risks, Issues, Assumptions & Dependencies to the programme's successful outcome
  • Working with the client business change manager & CDW Service Delivery Manager or equivalents on the transition to the new business as usual model
  • Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise
  • Reporting the progress of the programme at regular intervals to the Professional Services Leadership Team and Client SRO / Programme Board or other Client governance bodies as defined
  • Provide expert governance, documenting and managing programme and project scope, through effective change management throughout the project lifecycle, escalating and highlighting to relevant parties for resolution as necessary.
  • Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort in T&M projects and milestones for Fixed Price engagements or where appropriate.
  • Acts as a mentor and initial escalation point for all work carried out by their team.

Pre-Sales and Client Relationship Management

  • Actively engage with account/sales managers & directors, consultants and clients to provide expert advice on the planning and management of the implementation and delivery of client projects and programmes.
  • Actively use commercial awareness and understanding of CDW’s business to provide an effective and responsive service to support CDW’s sales teams when responding to sales opportunities.
  • Actively pursues additional revenue streams and business opportunities for CDW whilst working with clients.
  • Coordinate pre-sales activities (technical solution, project management, legal, commercial, quality management) to provide high quality proposals to present to clients.
  • Confident, skilful presenter of complex business, technical and implementation solutions to internal and external clients

Delivery Excellence

  • Adhering to CDW’s delivery framework, deliver a high quality Professional Services service to external clients.
  • Manage CDW’s legal, commercial and delivery risks by following documented delivery, approval and acceptance processes.
  • Ensuring effective quality assurance and the overall integrity of the programme
  • Managing and reporting on the programme's budget, expenditure and costs against delivered components and outcomes as the programme progresses
  • Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements

Externally Facing

  • Effective management of the CDW delivery team
  • Recognised credibility as a Programme and Project professional SME .To act as the Lead Professional Service delivery representative with clients and suppliers. To act and be seen as the accountable delivery resource in the department to resolve/deliver complex programmes and/or projects
  • Acts as a mentor and delivery escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge and peer-level review in respect of issue resolution, standards, best practice, delivering quality and client experience.
  • Working closely with all external teams as required.
  • Manages one or more teams of project managers/coordinators, consultants and engineers assigned to programme/projects, for the duration of delivery ensuring consistency of operations throughout the delivery.
  • Accountable for embracing and enhancing CDW’s brand, and that of Operations and Professional Services, inside and outside of CDW.

Internally Facing

  • Stands in for their manager, when requested.
  • Ensures personal objectives and KPI targets are met or exceeded.
  • Provides thought leadership and is supportive with the management and development of P&PM members within their team.
  • Develop and coach/mentor team members to improve performance (own and others) and ensure delivery of a high quality client experience.
  • Develop strong working relationships and work closely with all internal teams and stakeholders as required.
  • Assisting the Professional Services Leadership team in the creation, maintenance and continuous improvement of the P&PM framework, document set and governing standards.
  • Help build a positive understanding of programme management throughout the organisation
  • Deliver project and programme management briefings and presentations as required.
  • Maintain high standards of documentation throughout the entire programme and lifecycle for use in future marketing, sales, case studies and implementation activities.
  • Proactively support the implementation of department strategies and processes and the compliance to these within own team(s).
  • Pro-actively identifies own training and development needs as required.
  • Ensure team compliance with departmental governance processes at all times.
  • Managing Successful Programmes (MSP) Practitioner/Advanced Practitioner – or equivalent professional qualification / standard.


  • Management of Value (MoV) Practitioner
  • PROSCI Change Management Practitioner (or Experienced Practitioner)
  • Six Sigma Black Belt
Knowledge & Experience
  • Excellent leadership, interpersonal and communication skills.
  • The ability to command respect and to create a sense of community amongst the members of the project teams.
  • Expert knowledge of techniques for planning, monitoring and controlling programmes.
  • Expert understanding of business cases and benefits management/ realization.
  • Expert understanding of the procurement management including negotiation, contracting with and management of third parties.
  • Excellent knowledge of programme and project management methods including MSP and PRINCE2.
  • Excellent knowledge of budgeting and resource allocation procedures
  • Ability to find ways of solving or pre-empting problems.


  • A demonstrable track record of leading and developing teams and individuals within their responsibility.
  • A demonstrable track record of managing and delivering complex projects and programmes within a commercial environment.
  • A demonstrable track record of delivery within an MSP framework and an expert understanding of MSP principals, themes and transformational flow.
  • Experience of leading effective cross-functional teams.
  • Skilled at building strong relationships with internal and external stakeholders to respond effectively to business opportunities.
  • Strong client facing, commercial experience gained from working with a wide range of organisations and/or business sectors.
  • Experienced at successfully working with sales teams and other technical and business resources to capture clients’ requirements, consult on solutions and present commercial propositions.
  • Strong delivery knowledge of IT transformational programmes of change.
  • Strong contract management skills with clients, 3rd party providers and sub-contractors.
  • Experience of identifying and implementing process / governance improvements.
Core Values 
  • Highly enthusiastic and motivated to achieve commercial, CDW, departmental, team and personal goals and targets.
  • Passionate about delivering excellence in Professional Services
  • Ensures knowledge, skills, creativity, integrity and judgement is applied to deliver innovative, effective, efficient services and solutions of excellent quality to clients and co-workers.
  • Strives to build meaningful, transparent, collaborative and long-term relationships with our clients, suppliers and coworkers where these are constructed to deliver mutually beneficial outcomes.
  • Dedicated to satisfying clients and coworkers requests in a responsive and professional manner, by listening to these requests, understanding them and striving to consistently exceed their needs and expectations.
  • Seeks to build and maintain a culture of listening, understanding and responding flexibly to clients, co-workers, and suppliers so that every contact is a personalised and positive experience.
Personal Attributes
  • Highly effective leadership, organisational and management qualities & skills with exceptional influencing, communication and presentation skills.
  • Passionate, professional, with a positive and ‘can-do’ attitude at all times to inspire others, a real “Team Player”
  • Has the ability to command respect and to create a sense of community amongst the members of the project teams.
  • Communicates honestly, openly, and consistently and is approachable at all times, showing attention to detail and remaining calm and patient when under pressure. Socially comfortable interacting at all levels within internal and external organisations
  • Has the ability to lead and develop teams and individuals within their responsibility and professionally motivate, mentor, coach and nurture others with a positive attitude and influence to ensure their team is highly motivated, quality-minded, and commercially-focused.
  • Works on their own initiative, or as a team, towards agreed common goals.
  • Is responsible for remaining relevant to the needs of CDW’s clients, co-workers, Professional Services and CDW and proactively seeks out training, shadowing, mentoring and other relevant learning and development opportunities to ensure that this continues to be the case.
  • Continually demonstrates initiative, always giving their best, and confident to lead and make decisions, improve their effectiveness and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions and policies.
  • Takes responsibility for the delivery of quality and consistency in all that they do through a methodical approach and aims to get this right first time, every time. Aims to deliver excellence and strive for continuous improvement by questioning everything and remaining constructively discontent and responding vigorously to change when needed.

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


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