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EUC Analystat CDW Careers (UK)

Job ID: 
11010
Team: 
Information Technology
Post Date: 
20 Sep 2022
Location: 
London, United Kingdom
Eligible For Remote Work: 
Yes
Contract Type: 
Full-time
Travel: 
10%
Security Clearance Required: 
No

Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

What you’ll do:
  • Day to day administration of the end user computing environment and delivery of associated services to the contractually agreed SLAs and KPIs.
  • Administration and maintenance of the client’s end user computing management service (SCCM).
  • Ensure Asset management is carried out, keeping the estates AM update to date at all times.
  • To review workloads and priorities to ensure prompt completion of tasks to a high standard in accordance with organisational policies and guidance.
  • To ensure individual client records are maintained as directed, adhering to required standards for record keeping and Data Protection.
  • To build and maintain onsite documentation/processes and procedures.
  • To build and maintain client relationships, reducing barriers, promoting the skills and abilities of CDW, providing information, advice, guidance, and access to full range of company services and solutions.
  • Assist transition in to BAU support
  • Patch Management of end user devices
  • Manage and resolve incidents associated with the desktop management service including support of OS images, packaged applications, non-packaged application installations, anti-virus issues and alerts.
  • Document, track and monitor problem resolution ensuring timely resolution and clear communications with user throughout incident/service request life cycle.
  • Liaise with other team members/managers to resolve more complex problems, escalating where necessary.
  • Ensure that latest virus definition updates are pushed out to all end users, and that anti-virus policies are being adhered to.
  • Process new hardware requests, placing orders for new desktops and laptops via Service Track tool and ensuring that correct image/applications are installed on the devices and that all asset management tasks are completed.
 
What you need to succeed:
Must-have:
  • Education - GCSE or equivalent
  • Full UK Driving License
  • Understanding the importance of business processes and compliance
  • Excellent communication skills
  • Microsoft Office - Support, Deployment and Packaging
  • Design and documentation skills
  • In-depth experience of Windows 10/11
  • Experience of Microsoft SCCM
  • Desktop Encryption (Bitlocker)
  • Windows PowerShell knowledge and VBScript
  • Software / Application Packaging experience
  • Azure AD, Intune – Managing mobile devices · JAMF & MacOS

Nice to have:
  • MCTS (Administering and Deploying System Centre 2012 Configuration Manager)
  • ITIL v3 Foundation
  • MD-100/101

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
Apply Now
 
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