Skip to main content CDW

CDW is committed to employment equality. If you need any adjustments to support your application or to access our facilities, please contact us.

Professional Services Resource Coordinatorat CDW Careers (UK)

Job ID: 
Post Date: 
16 Sep 2022
London, United Kingdom
Eligible For Remote Work: 
Yes - Hybrid
Contract Type: 
Security Clearance Required: 
Yes - Must be able to obtain
Security Clearance Level: 
Security Check


Are you looking for a new challenge? Would you like to work for a compassionate, fun, diverse and inclusive team that offers great career opportunities?  Why not Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future? With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

What we are looking for:

  • Someone who is engaging, social and motivated and wants to be part of a high delivering team
  • Experience in dealing with personnel from varying backgrounds and environments including sales, technical, third parties, clients, etc.
  • Experience at communicating with various technical levels, with the ability to articulate clear and measurable end goals.
  • Experience working with various stakeholders in an office-based environment.
  • Competent in MS Office packages such as word, excel and power point.
  • Excellent telephone manner and communication skills.
  • Good organisational skills.
  • Be vigilant with excellent attention to detail.
  • Passionate, perseverance, determined.
  • Self-motivated, disciplined and enthusiastic to learn.

What we will give you:

  • Excellent employee wellbeing and opportunities to make use of our hybrid work policy
  • Excellent track record in offering opportunities for progression internally
  • Excellent support so you always feel as part of the team and help is readily available
  • Diverse and inclusive team

What you’ll do:

  • Management of Professional Services Resource Scheduling.
  • For a given piece of work, selecting and allocating the most appropriate level of resource based on availability, skills and location.
  • Managing the day-to-day bookings and small works for up to 15 consultants in an allocated practice.
  • Plan out the consultant’s projects making sure they have enough time to complete the work they are booked out for, i.e. PDW, HLD, LLD and implementation.
  • Ensuring the booking system is continually validated and containing all relevant data to ensure MI reporting is accurate.
  • Buddy system in place so that when a co-worker is absent any day to day work is covered for the practice they are responsible for.
  • Management of the CRM/Resourcing mailbox within Outlook.
  • Ensure Statements of Work (SoW) and sign off sheets are completed, signed by the client and filed on the system for all engagements.
  • Engage with contract agencies and 3rd Party resource providers, where inhouse resources are not available, including making sure they are sending a suitably skilled and knowledgeable resource to do the work.
  • Inform Professional Service resources of their bookings and forwarding sufficient information relating to the job, which includes any supporting documentation e.g. Location/Contact Details/Proposal/PS Breakdown/Statement of Works/HLD/LLD/etc.
  • Maintain internal and partner Skills Matrix, updating and publishing regularly with new technologies / accreditations achieved.
  • Create analytical reports (Utilisation and others as requested by the Professional Services management team).
  • Validate Sales Orders (SORD) to make sure they have the correct resource code, quantity, cost price, sell price and descriptions applied.
  • Engage with Resource / Consultancy Managers to identify shadowing opportunities for the consultants.
  • Weekly conference call with Solution Architects, BDMs and Principal Consultants to discuss upcoming work.
  • Weekly conference call with Principal Consultant to discuss current and future requirements for the consultants (e.g. work, training, shadowing, etc.)

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.



Apply Now
Create Job Alert
Create Job Alerts