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IT Configuration Support Technician - Night Shiftat CDW Careers (UK)

Job ID: 
Information Technology
Post Date: 
20 Oct 2022
Rugby, United Kingdom
Eligible For Remote Work: 
Security Clearance Required: 


Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

What makes CDW so special is our culture. We value and support each other. Our teams are close-knit and you can expect a family atmosphere from day one. The wellbeing of our coworkers is extremely important to us. We encourage and support individual development and growth. We want to see our coworkers thrive from the very beginning and we will provide the support and training for progression throughout your career. We're committed to the success of each other, building our shared future and celebrating our wins. As a company that always looks to innovate and move forward, we are constantly exploring new frontiers, making CDW an exciting place to be. We’d love you to join us! 

Hourly Rate: £12.35 per hour

Shift - 22:00-06:00

Working Pattern: Sunday to Thursday (Fri & Sat Off)

What you’ll do:

  • Configure customers systems to their required specifications
  • Test systems to ensure 100% quality
  • Maintain minimum monthly productivity goals
  • Troubleshoot problems with computer systems, including hardware, software and peripheral equipment
  • Ensure that customers receive the highest level of customer service
  • Communicate issues concerning customer orders to the Help Desk or Team Leader
  • Adhere to safety procedures and guidelines at all times
  • Perform any additional duties assigned by management
  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
  • Overtime is to be expected and in some cases may be required
  • At times complete tasks normally associated with higher levels of technician to aid co-worker development
  • To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way
  • Demonstrate ability to lift and carry up to 15kg of force frequently (34-67% of the workday) and up to 25kg of force occasionally (0-33% of the workday). A buddy lift system must be utilized for loads weighing more than 25kg
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates


What you need to succeed:


  • Analytical skills and the ability to solve problems
  • Good organisational skills and ability to keep focus on quality
  • Ability to quickly learn about new technology and keep pace with an ever-changing industry
  • Ability to assemble and disassemble computer equipment, mechanically inclined
  • Demonstrate a desire to obtain certifications and learn new technology.
  • Basic warehousing experience would be an advantage


Nice to Have:

  • Educated to GCSE standard preferably in Maths and English
  • Flexibility with working hours in line with business needs
  • Ability to use initiative, work as part of a team and produce quality work

Who we are
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, Coworkers and Careers
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

*This is a temporary contract position at CDW. As such, the contractor who fills this role will be employed by a staffing partner and not a coworker of CDW. All interviews will be conducted by the CDW assignment manager. When a finalist has been selected, the staffing partner will provide assignment details including duration, benefits options and onboarding details.  

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